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# Client Success Specialists (CSS)

- **Company:** O.C. Tanner
- **Location:** Salt Lake City, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Cascading Style Sheets (CSS), Computer Literacy, Knowledge Management
- **Published:** September 24, 2026
- **Apply:** https://startup.jobs/client-success-specialist-2-oc-tanner-manufacturing-10166272

## About the Role

Bachelor's degree and/or at least two years work-related experience. Computer experience with a working knowledge of Microsoft Office products preferred., We're looking for dynamic individuals with demonstrated success in the following areas:

 * Effective communication & articulate sharing of ideas
 * Creative problem solving & strategic thinking
 * Demonstrated efficiency
 * Collaborative spirit
 * Build strong relationships
 * Results driven
 * Commitment to flawless execution and personal accountability
 * Self-motivated
 * Ability to work under pressure
 * Ability to effectively manage time
 * Adaptability

## Description

Client Success Specialists (CSS) are responsible for the success of our client's solutions. CSS' amaze and delight clients by maximizing results, guiding clients to achieve objectives, building strong relationships, being responsible for management of on-going initiatives, driving successful completion of projects, recommending growth opportunities, and delivering high-quality day to day management of assigned programs. Client Success Specialists work collaboratively with a variety of different teams., Client Relationship:

 * Develop and maintain long-term relationships with various client contacts, sales offices, and internal teams.
 * Connect with key executives and stakeholders within assigned companies as appropriate.

On-Going Management:

 * Proactively facilitate discussions to ensure client retention, program success, maximizing results, and program growth.
 * Ensure programs operate efficiently without error, across the globe (client participant eligibility/management, invoicing, etc.).
 * Provide day to day administrative support for assigned clients.
 * Conduct periodic strategic program reviews: Communicate results, review & analyze data to assess program success, share recommended adjustments and best practices, facilitate Idea sharing, and partner with sales teams & internal teams.
 * Facilitate training for reporting, system functions, etc.
 * Communicate technology enhancements, roadmaps, and anticipated changes. Facilitate client adoption of new features.

Manage and own the success of client projects:

 * Ensure the timely and successful delivery of program projects (requested changes, new solutions, international/population expansion, etc.).
 * Manage on-going communication for project status, enhancements, concerns, opportunities, etc.


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