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# Product Support Specialist

- **Company:** * Arrow
- **Location:** Henderson, NV, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Microsoft Office, Windows Servers, Proprietary Software, Salesforce.Com, SQL Databases, Systems Integration, Data Logging
- **Published:** September 24, 2026
- **Apply:** https://www.juju.com/job/16_60de699924

## About the Role

* Minimum of 3 years training or commensurate experience in electronic and PC technologies.
 * Strong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL.
 * Previous help desk experience preferred.
 * Prior experience in supporting electronic gaming devices preferred.
 * Ability to read technical manuals.
 * PC, mechanical and electrical aptitude.
 * Excellent written and verbal communication skills.
 * Strong customer relations and phone skills.
 * Must be self-motivated to work independently without direct supervision.
 * Effective planning and organizational skills to efficiently manage time and call load.
 * Competency in various software applications including MSOffice.
 * Experience with Proprietary software a plus.
 * PC applications support experience.

## Description

We are looking for a strong technician with gaming experience to support our e-Gaming New Product Development and Sales departments. This dynamic position will interact with internal and external clients from across the country. Local candidates in Las Vegas, NV only.

Primary Roles and Responsibilities

 * Ability to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.
 * Responsible for logging service calls in Salesforce and recording related pertinent information.
 * Dispatches calls to field engineers when on-site repair activity is required and approved by management.
 * Ability to work through calls with above average first call resolutions.
 * On-site installations and support required when needed.
 * Assist customers on the configuration and programming of Arrow equipment.
 * Assist Systems Integration on the configuration and programming of Arrow equipment.
 * Assist Systems Integration with testing and repair of PC and networking-based equipment.
 * Assist Production on the configuration and programming of Arrow equipment.
 * Technical training on Arrow equipment for distributors and new employees.
 * Assist with writing and reviewing technical manuals and web updates for new equipment.
 * Exceed customer satisfaction objectives as outlined by Arrow management.
 * Recommends and executes appropriate solutions in a timely manner.
 * Responsible for promptly following up with customers when needed.
 * Will be required to cover after-hours support calls as part of a weekly rotation.
 * Other duties as assigned by management.