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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Specialist - **Company:** Chenega MIOS - **Location:** Springfield, VA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Office Suite, Information Technology, Custom Reports, Servicenow - **Published:** September 24, 2026 - **Apply:** https://www.juju.com/job/16_df09b466 ## About the Role * Bachelor's Degree OR + Associates Degree OR + High School Diploma and 1+ years of Information Technology experience OR * 3+ years of Military experience OR + 1+ years of experience in a government agency work environment * Relevant experience with the following: + Operational experience with ServiceNow + Experience within the Intelligence Community * Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire * TS/SCI clearance required Preferred Qualifications: * Active DoD 8140 (formerly 8570.01-M) IAT Level I * Exhibit excellent customer service, organizational, and time management skills Knowledge, Skills and Abilities: * Ability to obtain CI Poly Clearance * Ability to work nights/weekends/holidays as needed * Ability to work independently and yet be effective within a team setting * Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment * Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals * Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. * Excellent skills in Microsoft Word, Excel, and other Office applications * Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues. * Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. * Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it ## Description Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!, The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA., * Assist in providing technical assistance and support related to computer systems, hardware, or software. * Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions. * Respond to email or chat messages for customers seeking help. * Walk customers through problem-solving process. * Run diagnostic programs to resolve problems. * Follow up with customers to ensure issue(s) were resolved. * Gain feedback from customers about system usage. * Run reports to determine malfunctions that continue to occur. * Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk. * Utilize Attempt First Call Resolution (FCR) for all requests received. * Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution. * Other duties as assigned. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [You’re a great coder? 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