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# Software Support Specialist I

- **Company:** Modernizing Medicine, Inc.
- **Location:** Boca Raton, FL, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, JIRA, Health Informatics, Bug Tracking Systems
- **Published:** September 24, 2026
- **Apply:** https://startup.jobs/support-specialist-1-modernizing-medicine-inc-10166024

## About the Role

* Bachelor Degree, preferred.
 * 1-2 years of related experience.
 * Manage/ field 25+ inbound calls per day.
 * If local, the ability to work onsite at our Boca Raton HQ Office 3 days a week.
 * Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
 * Experience within a medical practice and/or EMR experience is preferred.
 * Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
 * Knowledge of bug tracking software such as Zen and Jira.
 * Excellent interpersonal, verbal, and written communication skills.
 * Ability to effectively prioritize and manage time.

## Description

ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! This position is a hybrid role and is based in our Boca Raton, FL office.

Your Role:

 * Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
 * Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.
 * Provide consistent, professional, and high-quality client support to our client base.
 * Establish procedures to ensure client satisfaction and quality service delivery.
 * Communicate and collaborate across teams and departments to help resolve issues.
 * Replicate and document issues for further escalation.