> Markdown version of [/jobs/ext/3052959-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3052959-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** CyberC2, LLC - **Location:** Gaithersburg, MD, United States (Remote available) - **Experience:** Experienced - **Salary:** $47,840.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Software as a Service, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft SharePoint, Wi-Fi Technology, Peripherals, Microsoft InTune, Computer Equipment, Odoo, Zendesk, Servicenow - **Published:** September 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7e74143914dec1d2 ## About the Role You will spend four days a week embedded on-site at a Gaithersburg headquarters providing hands-on, face-to-face support, and one day a week working remotely handling the ticket queue and remote-fixable issues. This role is built for someone with a couple of years of IT support already under their belt - dependable, personable, and hungry to grow deep knowledge through real-world experience, training, and exceptional mentorship. You'll bring solid hands-on experience in a Windows and M365 environment, good troubleshooting instincts, a customer-service mindset, and the drive to move up. We provide the runbooks, the tooling, and the mentorship to take you to Tier 2 and beyond., Required * High school diploma; some college, IT coursework, or a technical certificate is a plus. * At least 2 years of hands-on IT support / help desk experience in a live business environment (a strong home-lab or self-taught background can supplement this, but we're looking for real time supporting real users). * Demonstrated troubleshooting skills with Windows 10/11 and Microsoft 365 / Outlook. * Experience managing a variety of SaaS applications. * Clear, patient, friendly communication - you can explain a fix to a non-technical manager without jargon. * Strong organizational habits and reliable follow-through on tickets. * Able to work on-site in Gaithersburg, MD four days per week and lift/move standard computer equipment (up to ~40 lbs). * Eligible to work in the U.S.; must pass a background check. * Hands-on experience with Active Directory / Entra ID, Intune, or another MDM. Nice to have * CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certifications (or working toward them). * Any experience with a ticketing system (Odoo, Zendesk, ServiceNow, Freshservice, etc.). * Familiarity with property-management software (e.g., Yardi) - common across the customer's business. * Basic networking know-how (Wi-Fi, DHCP/DNS basics, cabling)., * Microsoft 365/Entra ID: 2 years (Required) ## Description * Own first-line support. Be the friendly first responder for password resets, account lockouts, login trouble, printing, connectivity, and "my computer won't…" issues - in person at HQ and remotely from the queue. * Work the ticket queue. Log, triage, and resolve tickets in our help-desk system, keep them accurately updated, and escalate to Tier 2 / senior engineers when an issue is beyond Tier 1 scope - with clean notes so nothing gets lost in the handoff. * Support Microsoft 365 & identity. Handle everyday M365 tasks: Outlook/Exchange Online, Teams, OneDrive/SharePoint, mailbox and license questions, MFA enrollment and re-registration, and password/PIN resets in Entra ID. * Set up and support devices. Image, enroll, and hand off Windows laptops/desktops via Intune/Entra join; configure peripherals, printers, and phones; walk new hires through first-day login and MFA setup. * Support on-site staff and property offices. Assist HQ users at their desks and help remote property-office staff over phone/remote-session tools. * Follow the runbooks. Use CyberC2's documented step-by-step procedures for common tasks (onboarding, PIN/password resets, enrollment, license changes) and flag anything the runbooks don't cover. * Support onboarding/offboarding. Provision accounts and equipment for joiners; help disable/collect for leavers per our checklist. * Keep records straight. Maintain accurate asset, account, and inventory records; document what you did. * Learn and level up. 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