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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Systems TPM, B2B Service Delivery - **Company:** Amazon.com, Inc. - **Location:** Arlington, VA, United States - **Experience:** Expert - **Salary:** $148,700.0 - $201,200.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Software Applications, Systems Engineering, Automation of Tests, Cloud Computing, SAP Sales and Distribution, Information Technology - **Published:** September 24, 2026 - **Apply:** https://dejobs.org/x/x/14760A8FAE16458A8E5FF9565BDF93D3/job/ ## About the Role * Bachelor's degree in engineering, computer science or equivalent * 5+ years of technical product or program management experience * Experience managing programs across cross functional teams, building processes and coordinating release schedules * 3+ years of integration, testing and automation experience * Experience leading highly technical programs involving infrastructure, complex systems, systems engineering, * Experience working with large global teams * Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship * 1+ years of leading development of applications backed by AWS services or using other cloud based technologies and services experience * Experience in networking, cloud, or connectivity infrastructure * Background in customer success, professional services, or post-sales operations * AI tool proficiency ## Description Operational Rhythm & Program Governance * Own the SD team's operating cadence: internal and external reporting, assignment governance, weekly/monthly business reviews, and escalation tracking * Design and run mechanisms that give SD leadership and team members real-time visibility into program health, status, and team resource allocation * Track commitments and deliverables across the SD team and cross-functional partners; surface blockers proactively, manage risks and drive resolution * Architect reporting solutions that account for complex business targets and workflow automation * Design and produce leadership-ready artifacts: weekly business review decks, portfolio summaries, coverage maps, dashboards and regional breakdowns * Identify data gaps and drive resolution with systems teams or through engineered operational workarounds Process Engineering & Scalability * Document and continuously improve SD operational processes: cross-functional workflows, CDE assignment criteria, escalation paths, and team communication norms * Define and maintain service-level expectations for internal handoffs between global partner teams * Identify automation opportunities and implement within existing tooling * Design processes with scale as the primary constraint, anticipating volume growth and building for the next order of magnitude Cross-Functional Coordination * Serve as the primary operational interface between GES Customer Delivery (CD) and global Business Development leadership across all regions * Coordinate with Product and CD on scope boundaries and customer transitions * Drive clarity on roles, responsibilities, and handoff points as new customer segments and geographies come online * Represent SD operations in broader GES planning and review forums A day in the life You will support regional CD and SD teams across the Americas, Europe, and APJ. As part of the larger SD organization, you will track the needs of CDEs and TPMs assigned to specific sectors and synthesize those inputs into consolidated reporting for leadership. A typical day includes supporting CDEs on paid integration engagements, aligning with Product stakeholders on readiness status, and working with sector-specific TPMs preparing launch risk updates for leadership. Amazon Leo moves fast and operates globally; the right person for this role builds structure where none exists and pairs technical depth with disciplined program execution. About the team The SD team bridges Product, Engineering, and Operations with direct customer context, acting as the voice of the customer inside Amazon Leo. SD surfaces field gaps, integration friction, and deployment-scale issues that shape engineering priorities. The team builds and executes customer beta programs serving as the technical lead for execution, troubleshooting, and scaling. SD also leads B2B Professional Services, an expert delivery practice pairing Leo platform experts with AWS Professional Services and certified partners to execute customer deployments at scale. As a TPM, you will work across Product, Engineering, Customer Delivery, and Customer Care to translate the team's technical breadth into a consistent delivery experience. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Model Based Systems Engineering in an Agile Product Development Process](https://www.wearedevelopers.com/videos/68-model-based-systems-engineering-in-an-agile-product-development-process) - [Containers in the cloud - State of the Art in 2022](https://www.wearedevelopers.com/videos/410-containers-in-the-cloud-state-of-the-art-in-2022) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)