> Markdown version of [/jobs/ext/3053713-end-user-support-technician](https://www.wearedevelopers.com/jobs/ext/3053713-end-user-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# End User Support Technician

- **Company:** CareerCircle
- **Location:** Merrill, WI, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, IMac, Microsoft Outlook, Computer Literacy, System Configuration, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Software Deployment, Tablet Computers, Laptops
- **Published:** September 24, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/merrill/f64f2bf9-1b5f-4f14-8f47-1b6103d64f3e

## About the Role

* 3+ years of endpoint computing, desktop support, or end-user support experience.
 * Associate degree, technical training, or equivalent hands-on experience.
 * Strong troubleshooting and problem-solving skills.
 * Excellent customer service and communication abilities.
 * Experience supporting hardware, software, and peripheral devices.
 * Ability to prioritize multiple requests and work effectively in a fast-paced environment.
 * Experience with asset management and device lifecycle support is a plus.
 * Insurance industry experience is helpful but not required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication
Detail Oriented
Time Management
Accounts Payable
Computer Literacy
Internal Controls
Bill Of Materials
Policy Compliance
Mechanical Aptitude
Process Flow Diagrams
Valid Driver's License
Creative Problem Solving, Teamwork
Operations
Leadership
Communication
Collaboration
Microsoft 365
Prioritization
Problem Solving
Desktop Support
Change Requests
Customer Service
Microsoft Office
Active Directory
Endpoint Devices
Microsoft Outlook
Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Insurance Industry
Incident Management
Endpoint Management
IT Asset Management
Software Deployment
Lifecycle Management
Device Configuration
Full Stack Development
Business Transformation
Hardware Troubleshooting
Tier 2 Technical Support
Service Request Management
Troubleshooting (Problem Solving)
+0, Leadership
Communication
Prioritization
Problem Solving
Desktop Support
Customer Service
Technical Support
Business Valuation
Service Innovation
Process Improvement
IT Asset Management
Willingness To Learn
Microsoft Windows 10

## Description

Tablets
Operations
Leadership
Communication
Prioritization
Problem Solving
Desktop Support
Customer Service
Asset Management
Technical Support
Business Valuation
Technical Training
Service Management
IT Asset Management
Full Stack Development
Business Transformation
Tier 2 Technical Support
End-User Training And Support
Troubleshooting (Problem Solving), We're seeking an experienced IT support professional to join a growing team providing hands-on technical support to end users. In this role, you'll be responsible for troubleshooting and resolving hardware, software, and device-related issues while delivering exceptional customer service and ensuring users have the technology they need to be successful.

What You'll Do

 * Provide break/fix support for end-user technology issues.
 * Troubleshoot, track, resolve, and communicate progress on technical incidents and service requests.
 * Support installations, moves, adds, and changes (IMAC) for end-user devices and equipment.
 * Deliver Tier 2 technical support for desktops, laptops, tablets, printers, and other end-user devices.
 * Maintain and support IT asset management processes.
 * Partner with business users and internal IT teams to resolve technical challenges efficiently.
 * Escalate issues appropriately and ensure timely resolution.
 * Document troubleshooting steps, resolutions, and best practices.

Technical Skills We're Looking For

 * Windows 10/11 support
 * Microsoft Office 365
 * Active Directory
 * SCCM / Endpoint Management
 * Desktop and laptop support
 * Hardware troubleshooting and repair
 * End-user support and customer service
 * Ticketing systems and service management tools


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)