> Markdown version of [/jobs/ext/3053943-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3053943-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** The Sierra Company LLC
- **Location:** Newton, MA, United States
- **Salary:** $65,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Identity and Access Management, Issue Tracking Systems, Networking Basics, Remote Service Software, TCP/IP, Reliability of Systems, Zendesk, User Accounts
- **Published:** September 24, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2984034711-2

## About the Role

* Technical support
 * Windows and mac
 * OS administration
 * Basic networking (TCP/IP, DHCP, DNS)
 * Ticketing systems (e.g., Jira, Service
 * Now, Zendesk)
 * User account and access management
 * Hardware troubleshooting
 * Software installation and configuration
 * Remote support tools
 * Cybersecurity best practices
 * Documentation and incident tracking

## Description

Sierra at XYZ Tech Inc. is hiring a part-time IT Support Specialist for days and weekends in Chicago, IL. In this role, you will provide front-line technical support for software applications, troubleshoot hardware and network issues, and assist with user account management. You'll document incidents, escalate complex problems, and help maintain system reliability. Working in an innovative, collaborative environment, you'll support cutting-edge solutions while gaining experience with modern tools, tickets systems, and security best practices. Ideal for candidates seeking growth and flexibility in a dynamic tech setting., * Provide front-line technical support for software and systems

 * Troubleshoot hardware, software, and basic network issues
 * Manage user accounts, access, and permissions
 * Document incidents and resolutions in ticketing tools
 * Escalate complex technical issues to senior staff
 * Support deployment and updates of software applications
 * Monitor system performance and report issues
 * Assist with basic cybersecurity and compliance practices
 * Collaborate with cross-functional teams on tech projects
 * Provide clear communication and guidance to end users


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Dev Digest 130 - The Diablo is in the details](https://www.wearedevelopers.com/magazine/470-dev-digest-130-the-diablo-is-in-the-details)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)