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# IT Site Lead

- **Company:** Leidos, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $116,350.0 - $210,325.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Information Technology Operations, Wireless Telecommunications, Servicenow
- **Published:** September 24, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9191017/it-site-lead

## About the Role

* Bachelor's degree with 8+ years of relevant experience, or Master's degree with 6+ years of relevant experience. Additional years of experience may be considered in lieu of degree requirements.
 * Active DoD Secret security clearance.
 * Strong knowledge of desktop support, help desk operations, and IT service management principles.
 * Demonstrated experience leading IT support teams.
 * Experience supporting IT operations within a DoD environment.
 * Must obtain DoD 8140-compliant certification within 90 days of start date.
 * Relevant certifications such as CompTIA Security+, CISSP, or equivalent preferred.
 * Ability to work primarily on-site at JBAB., * 5+ years of experience leading teams, programs, or technical operations.
 * Familiarity with JBAB, the 11th Wing, and Department of the Air Force headquarters staff.
 * Experience coordinating with DISA J6.
 * Experience with BMC Remedy and/or ServiceNow

## Description

* Oversee day-to-day operations and future planning activities, including Field Services, desktop support, help desk operations, voice services, routine requirements, technical refresh, mobile/personal wireless support, and customer service delivery.
 * Direct Site Field Operations and Site Project Managers to ensure all work is properly prioritized, coordinated, documented, and deconflicted to meet program requirements and performance metrics.
 * Represent the site during daily operations sync meetings and weekly leadership updates.
 * Ensure contractual service level agreements (SLAs), response times, ticket closure timelines, and other performance metrics are consistently met or exceeded.
 * Lead, mentor, and evaluate team members operating with a high degree of autonomy and accountability.
 * Develop weekly executive summaries highlighting accomplishments, risks, and performance trends for 794th Communications Squadron leadership.
 * Manage a $2M+ budget and provide recommendations related to hiring, promotions, performance management, recognition, and staffing actions.
 * Continuously assess workflows, identify inefficiencies, and recommend improvements to enhance service delivery and customer satisfaction.
 * Plan and execute annual lifecycle and compliance initiatives, including the refresh of approximately 400 workstations annually.
 * Conduct daily internal synchronization meetings to align technicians and team leads on priorities, workload, and emerging issues.