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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Architect - **Company:** Concentrix Corporation - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $122,001.0 - $191,715.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Data Analysis, Applications Architecture, Microsoft Azure, Cloud Computing, Information Systems, Microsoft Dynamics, Routing, Salesforce.Com, Software Deployment, Software Engineering, Systems Integration, Amazon Connect, Google Cloud, Chatbots, Genesys, Generative AI, Information Technology, Data Management, Servicenow - **Published:** September 24, 2026 - **Apply:** https://www.thejobnetwork.com/job/sr-software-architect-nice-cxone-cognigy-509976115 ## About the Role This is a senior customer-facing technical leadership role responsible for architecting and delivering scalable NiCE CXone and Cognigy solutions across complex enterprise environments. The successful candidate will combine deep technical expertise with strong consulting, delivery, and problem-solving skills to help clients modernize their customer engagement platforms., Required * 10+ years of experience in customer experience technologies, CCaaS solution architecture, software engineering, systems integration, or enterprise technology delivery. * Hands-on implementation experience with NiCE CXone. * Experience designing, implementing, or integrating conversational AI solutions, AI agents, virtual assistants, generative AI technologies, or enterprise automation platforms, including Cognigy or similar technologies. * Strong understanding of APIs, integrations, CRM, workforce management, cloud platforms, security, and modern application architectures. * Experience leading complex technical implementations and multi-disciplinary delivery teams. * Strong communication, consulting, and stakeholder management skills. * Bachelor's degree in Computer Science, Information Technology, Software Engineering, Management Information Systems, or a related field, or an equivalent combination of education and experience. Strongly Preferred * NICE CXone Certified Implementation Professional (CIP) certification or equivalent NICE implementation credentials. * NICE CXone implementation certifications in ACD/IVR, AI Routing, Digital Experience, Agent Embedded/Integrated, or related CXone modules. * NICE Certified Implementation Engineer (NCIE) certifications in Interaction Analytics, Workforce Management, Quality Management, Performance Management, or related NICE solutions * Cognigy Associate, Engineer, Conversation Design, or related Cognigy certifications. * Experience with Amazon Connect, Genesys Cloud CX, Salesforce, Microsoft Dynamics, ServiceNow, or related customer engagement platforms. * AWS, Microsoft Azure, or Google Cloud certifications. * Master's degree in Computer Science, Information Systems, Software Engineering, Business Technology, or a related discipline., In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. ## Description You will work directly with clients, business stakeholders, architects, engineers, and delivery teams to translate business requirements into secure, scalable, AI-enabled customer experience solutions., Solution Architecture & Technical Leadership * Design scalable, secure, and high-performing solutions utilizing NiCE CXone, Cognigy, and related enterprise technologies. * Lead architecture reviews and provide direction on critical technical decisions. * Establish architecture standards, implementation patterns, and technical best practices. * Identify technical risks, dependencies, and opportunities across applications, integrations, infrastructure, and data platforms. Implementation & Delivery * Lead end-to-end implementation of NiCE CXone and Cognigy solutions from discovery through production deployment. * Design and oversee integrations with CRM, telephony, workforce engagement, AI, data, and enterprise platforms. * Troubleshoot and resolve complex platform, integration, and performance issues. * Ensure solutions meet requirements for scalability, security, availability, maintainability, and supportability. Hands-On Development * Configure and implement NiCE CXone platform capabilities. * Design, develop, and deploy Cognigy conversational AI applications, workflows, and integrations. * Build reusable accelerators, integration patterns, and technical assets that improve delivery efficiency and consistency. * Support testing, deployment, monitoring, and operational readiness activities. Consulting & Collaboration * Partner with clients and internal stakeholders to define solution strategies, technical roadmaps, and implementation plans. * Partner with sales, solutioning, and delivery teams on client pursuits, technical workshops, architecture assessments, and implementation planning. * Mentor architects, engineers, and technical consultants. * Contribute to technical estimates, solution design, and architecture discussions for strategic initiatives., This role offers a unique opportunity to shape and deliver next-generation customer experience solutions at global scale. You will work across NiCE CXone, Cognigy, AI, automation, cloud, and customer engagement technologies while helping some of the world's leading brands modernize their customer experience ecosystems. You'll have the opportunity to influence architecture standards, accelerate AI adoption, and help define how global organizations leverage CCaaS, conversational AI, and intelligent automation to transform customer experiences. If you enjoy solving complex technical challenges, working directly with clients, and balancing architecture leadership with hands-on delivery, you'll thrive in this role. ## Related Videos - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) ## Related Articles - [Got AI ideas but no money? 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