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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Support Strategy Lead, Strategy, Systems, and Intelligence - **Company:** Google LLC - **Location:** Sunnyvale, CA, United States - **Experience:** Expert - **Salary:** $186,000.0 - $269,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Bioinformatics, Cloud Computing, Cloud Engineering, Operational Data Store, Service Design - **Published:** September 24, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3402958293&tx=KL6767FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Bachelor's degree or equivalent practical experience. * 8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role. * Experience in leading commercial modeling, service design, or portfolio management for a global organization. * Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation. * Experience in cross-functional stakeholder management, specifically bridging technical delivery teams and commercial/sales functions., * MBA or advanced degree. * Understanding of the cloud support market landscape, including participant service models, pricing structures, and customer buying behaviors. * Ability to lead and execute complex, ambiguous projects from concept to completion in a fast-paced environment (e.g., New Product Introduction (NPI)/launch). * Excellent written and verbal communication skills, with the ability to synthesize complex financial and operational data into clear, actionable insights for an executive audience. * Excellent problem-solving and systems thinking skills, with the ability to build relationships and drive alignment across Finance, Legal, Sales, and Engineering. ## Description Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. Share Cloud Support Strategy Lead, Strategy, Systems, and Intelligence info_outline XThis posting is for a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes. Please submit your resume in English - we can only consider applications submitted in this language. Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law., * Design end-to-end and iterate the service model, service offerings, and the overall customer experience outside of the direct product interface (e.g., the Northstar Experience). * Conduct customer pain point research, write formal Product Requirements Documents (PRDs), and define launch readiness criteria for new product features. * Co-design and define the support journey within the product experience (e.g., Gemini Cloud Assist integration, contextual help), focusing on optimizing systems like AppHub and Personalized Service Health (PSH). * Engage with Product, Engineering, and Partner teams to ensure alignment on service model execution and support readiness. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) ## Related Articles - [Got AI ideas but no money? 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