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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst II - **Company:** ACARA SOLUTIONS INC - **Location:** Buffalo, NY, United States (Remote available) - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Backup Devices, Databases, Networking Hardware, Network Troubleshooting, Microsoft Office, Windows Servers, Software Engineering, Transmission Control Protocol (TCP), Information Technology - **Published:** September 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=42ba777d26af746b ## About the Role Required: * Bachelor's degree in Computer Science or 4 years of experience working in technical support * 3 years of experience in a help desk and IT environment * 1 year of experience in computer project management, back-up systems and configurations * 1 year of proficiency in Windows, Office 365, TCP/IP protocol, third party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers * Must be able to lift and move up to 50 pounds regularly. * Possess a valid driver's license, a good driving record, and a serviceable vehicle suitable for business transportation Preferred: * Must be able to work after hours and weekends when required to support projects and able travel to remote offices as needed * Must have a broad knowledge of desktop applications, and be familiar with PC configuration using automation tools and LAN troubleshooting skills * Must have strong verbal and interpersonal communication skills and be analytical in nature * Must have the ability to organize complex material * Must be detail orientated * Must have excellent verbal and written communication skills, * The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms. ## Description The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges., * Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support for end users and application support * Assists with installations and workstation deployment * Updates all workstations that are connected to the network * Install, configure, and troubleshoot hardware, software issues and rebuilds workstations * Monitor for viruses for operating system and network device updates * Monitor backup procedures and processes - conduct data restores when required * Support multiple branches throughout the Company * Some travel to remote offices or external customer sites as needed * Provide detailed and comprehensive documentation in a problem-tracking database and to ensure proper escalation of incidents * Use remote access tools to perform diagnostics on users' PC Other Duties: * Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the Company * After hours on call rotation * Submit periodic reports to management as requested * Update and monitor Windows Server environment as needed * Responsible for various other administrative duties as directed by Company ## Related Videos - [Hate organising your photos? 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