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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Express Courier International, Inc. - **Location:** Somersworth, NH, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Backup Devices, Business Software, Business Systems, Cyber Security, Data Integrity, Disaster Recovery, IT Management, Information Technology Operations, Uptime, Windows Servers, Windows PowerShell, System Testing, Virtualization Technology, Software Licensing, System Availability, Break Fix, Information Technology, Network Server - **Published:** September 24, 2026 - **Apply:** https://www.juju.com/job/16_bdc4afbd1 ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 7+ years of progressively responsible IT experience, including 3+ years managing IT operations, projects, or technical teams. * Strong experience with Microsoft 365, Azure, Entra ID, Active Directory, Windows Server, networking, virtualization, and endpoint management. * Experience with cybersecurity frameworks such as NIST, ISO, or SOC, plus PowerShell scripting and automation. * Experience supporting ERP systems in a manufacturing environment; familiarity with 21 CFR Part 11 and computer system validation principles is a strong plus. Mindset & Impact * An owner's mentality: you treat uptime, security, and data integrity as personal commitments. * Comfort operating at two altitudes, presenting a roadmap to executives in the morning and troubleshooting infrastructure in the afternoon. * Calm, structured judgment during incidents, audits, and inspections. * A collaborative style that builds trust with Operations, Quality, Finance, and site leadership across two locations. ## Description Reporting to the Chief Financial Officer, you will lead all aspects of IT for approximately 220 employees across two manufacturing sites. Strategy and Leadership * Develop and execute LSO's IT strategy and technology roadmap in partnership with executive leadership. * Manage IT budgets, vendors, software licensing, contracts, and managed service providers. * Lead enterprise AI adoption and governance, collaborating with our parent company's AI initiatives. Infrastructure and Operations * Administer Microsoft 365, Azure, Entra ID, Active Directory, Windows Server, virtualization, networking, and endpoint management. * Ensure high availability through monitoring, backup, disaster recovery, and business continuity planning. * Serve as the L2 escalation tier, providing hands-on troubleshooting across Microsoft 365 and Entra, endpoints, servers, networking, Deacom, and production applications. Cybersecurity and Compliance * Lead cybersecurity initiatives supporting NIST 800-171, ISO 13485, FDA, and customer requirements. * Maintain IT governance, policies, documentation, and audit readiness. * Support 21 CFR Part 11 compliance and data integrity for electronic records in our quality system. ERP and Business Applications * Serve as the primary IT owner of our Deacom ERP environment and related manufacturing applications. * Drive reporting, automation, and continuous process improvement across business systems. Team and Vendor Management * Supervise and develop our L1 IT Support Specialist (first-touch support, onboarding, equipment, routine requests), providing L1 coverage when needed, including remote supervision. * Direct our co-managed L3 engineering MSP: you own every escalation as the internal point of contact and work directly with the MSP on resolution; the MSP does not support end users. * Retain internal ownership of Deacom application support, OT and production systems, physical-access systems, and backup and disaster recovery. ## Related Videos - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Leading with Reliability: Applying SRE Principles to Build Stronger Engineering Organizations](https://www.wearedevelopers.com/videos/100185-leading-with-reliability-applying-sre-principles-to-build-stronger-engineering-organizations) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)