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# Desktop Support Technician

- **Company:** Northgate Gonzalez, Inc.
- **Location:** Minneapolis, MN, United States
- **Experience:** Starter
- **Salary:** $46,000.0 - $54,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Issue Tracking Systems, Instant Messaging Technology, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Tablet Computers, Software Troubleshooting, Electronic Medical Records, Computer Equipment, Information Technology, Laptops
- **Published:** September 24, 2026
- **Apply:** https://www.juju.com/job/16_ab29da26

## About the Role

* Associates degree in Computer Science or equivalent work experience, * 1-3 years of experience with helpdesk/desktop support in a professional environment (healthcare environment preferred)
 * Ability to support a rotating 24x7 on-call shift
 * Must be able to prioritize own work and manage time accordingly
 * Advanced level knowledge of Windows 10 operating system and Microsoft Office 365
 * Experience with installing and configuring software on windows-based computers
 * Experience with computer hardware and components for desktops and laptops
 * Experience configuring corporate email on person mobile devices
 * Ability to support remote users via phone, remote access, VPN
 * Experience supporting mobile devices (phones, tablets)
 * Background in managing tickets through a ticketing system (FreshService preferred)
 * Requires strong problem solving, time management, flexibility, and communication skills
 * Must have the ability to multi-task, organize and document many tasks at one time
 * Must have a strong background in Customer Service
 * Experience supporting EMRs preferred
 * Must have a data-capable smartphone for authenticators and business applications

## Description

* Provide first level Deskside support by identifying, analyzing, and solving customer reported problems with systems/applications, over the phone, email, instant messaging, and in person
 * Own the responsibility of tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur
 * Determine when tickets need to be escalated to other levels or groups and escalate them accordingly
 * Report progress to clients and notify them of resolutions
 * Act as translator and liaison between users and internal IT
 * Create tickets for all client interactions
 * Create both internal and user-facing documentation
 * Participate in a rotating on-call 24x7 shift
 * Support walkup user inquiries and create tickets from these interactions

 * Support and troubleshoot software applications
 * Support and troubleshoot hardware (laptops, printers, phones, tablets)

 * Manage work to meet business requirements and service level agreements of Lifespark

 * Follow established protocols for HIPAA compliance and other security client records
 * Professional demeanor: adhere to all performance standards in Lifespark Employee Handbook
 * Additional responsibilities as assigned


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