> Markdown version of [/jobs/ext/3055734-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3055734-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** Carrboro, NC, United States - **Experience:** Experienced - **Salary:** $52,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Systems Engineering, User Authentication, Backup Devices, CompTIA Network+, Modems, Desktop Computing, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft Office, Network Administration, Performance Tuning, Azure Active Directory, Network Routers, Okta, Microsoft InTune, Computer Equipment, Information Technology, Laptops, Zendesk, Cisco, User Administration, User Accounts - **Published:** September 24, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/carrboro/c4515636-dfc7-4924-a9df-04abac33605c ## About the Role Mac OS Operations Management Microsoft 365 User Accounts Issue Tracking Detail Oriented Authentications Problem Solving Desktop Support Resourcefulness Customer Service Active Directory Technical Support Help Desk Support IT Infrastructure Device Management Business Valuation Microsoft Windows 10 CompTIA Certification Software Installation Full Stack Development Network Administration Business Transformation Mobile Device Management Multi-Factor Authentication Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), 3-5 years of desktop support and help desk experience Strong Windows 10/11 support experience Active Directory administration Office 365 support and troubleshooting Password resets, account creation/deactivation, and user access management Multi-Factor Authentication (MFA) support Hardware imaging, deployment, and workstation setup Experience supporting large user environments (1,000+ users preferred) Excellent troubleshooting and customer service skills Basic networking knowledge (connectivity issues, modem/router reboots, link troubleshooting, etc.) Ability to travel locally up to 20% of the time Preferred Qualifications Microsoft Intune administration or support experience Microsoft Entra ID experience Okta administration experience Zendesk ticketing system experience Mobile Device Management (MDM) experience Remote Monitoring & Management (RMM) tools macOS support experience Identity & Access Management (IAM) experience, We're looking for someone who combines strong technical expertise with outstanding customer service. The ideal candidate is resourceful, detail-oriented, and comfortable supporting users across multiple locations while helping drive technology improvements throughout the organization., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Management Franchising Microsoft 365 Backup Devices Detail Oriented Desktop Support Customer Service Active Directory CompTIA Network+ Operating Systems Technical Support Help Desk Support Computer Hardware Remote Monitoring Performance Tuning Business Valuation Networking Hardware Microsoft Windows 10 Software Installation Full Stack Development Network Administration Business Transformation Troubleshooting (Problem Solving) Cisco Certified Network Associate Microsoft Certified Systems Engineer Microsoft Intune (Mobile Device Management Software) +0, Mac OS Operations Management Microsoft 365 User Accounts Issue Tracking Detail Oriented Authentications Problem Solving Desktop Support Resourcefulness Customer Service Active Directory Technical Support Help Desk Support IT Infrastructure Device Management Business Valuation Microsoft Windows 10 CompTIA Certification Software Installation Full Stack Development Network Administration Business Transformation Mobile Device Management Multi-Factor Authentication Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0, Communication User Accounts Problem Solving Desktop Support Customer Service Operating Systems Help Desk Support Mac/Apple Support Device Management Business Valuation Endpoint Management Lifecycle Management Full Stack Development Valid Driver's License Azure Active Directory Network Troubleshooting Business Transformation Mobile Device Management Multi-Factor Authentication End-User Training And Support Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0 ## Description Are you a problem-solver who enjoys helping people and keeping technology running smoothly? We're seeking a Desktop Support Technician (Level 2) to join a growing IT team supporting over 1,000 users across a fast-paced retail organization. This is an excellent opportunity for an experienced IT professional who thrives in both help desk and hands-on desktop support environments., As a Level 2 Desktop Support Technician, you'll serve as a key member of the IT Infrastructure team, providing technical support to corporate and retail users while acting as an escalation point for complex issues., Provide advanced desktop and help desk support for hardware, software, and network-related issues Troubleshoot and resolve Windows, macOS, Office 365, user account, and authentication issues Create, modify, and deactivate user accounts within Microsoft Entra ID, Active Directory, Okta, and related systems Configure Multi-Factor Authentication (MFA) and assist users with account access issues Install, image, deploy, and maintain laptops, desktops, printers, and peripheral devices Support onboarding efforts including workstation setup, software installation, and new hire technology orientation Monitor and maintain systems to ensure optimal performance and reliability Work closely with Network Administrators to troubleshoot connectivity and outage-related issues Travel to local retail store locations throughout the Durham/Carrboro area as needed (approximately 20%) Participate in testing, configuration, and rollout of new technologies and IT initiatives ## Related Videos - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)