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# Desktop Support Technician 2

- **Company:** Insight Global
- **Location:** Clover Hill, VA, United States
- **Experience:** Expert
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Windows PowerShell, Azure Active Directory, TCP/IP, Windows Desktop, Microsoft InTune, Deployment Automation, Windows Client
- **Published:** September 24, 2026
- **Apply:** https://dejobs.org/x/x/1F1B46C045454D4198AA51F0C362B82C/job/

## About the Role

Must-Haves:

 * 5+ years of Windows desktop/end-user support experience in an enterprise environment

 * Strong troubleshooting experience with Windows 10/11, Microsoft 365, printers, software applications, and hardware

 * Experience supporting Active Directory, Entra ID (Azure AD), and Group Policy

 * Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN troubleshooting

 * Experience with endpoint management tools such as Intune, SCCM/MECM, Autopilot, or Endpoint Manager

 * Experience deploying, configuring, imaging, and provisioning devices

 * Strong customer service and communication skills with both technical and non-technical users

 * Experience documenting technical solutions and support procedures

 * Ability to independently troubleshoot and resolve escalated technical issues Preferred:

 * PowerShell scripting

 * Microsoft certifications

 * CompTIA A+

## Description

This is a Level II End User Support role responsible for advanced desktop support, endpoint management, device deployments, Microsoft 365 support, and troubleshooting escalated technical issues across the enterprise environment. The ideal candidate will have strong Windows support experience, exposure to endpoint management platforms, and the ability to support users both remotely and onsite. The pay rate for this role is $25-28hr depending on years of experience.


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