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# Technical Support Rep

- **Company:** E. Ritter Communications Holdings, LLC
- **Location:** Jonesboro, AR, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Internet Protocol, Data Logging, Information Technology
- **Published:** September 24, 2026
- **Apply:** https://www.juju.com/job/16_05dd19e51

## About the Role

* Are inquisitive and have an aptitude for effective problem-solving
 * Enjoy solving problems and helping to build rapport with customers
 * Demonstrate advocacy for internal and external customers
 * Enjoy working in a team-oriented, professional office environment with awesome like-minded people
 * Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company!, * Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities
 * Excellent customer service mindset and skills, with prior experience working with customers
 * The ability to learn quickly and apply coaching feedback
 * Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks
 * Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
 * Associates degree in Computer Technology or a related field is preferred but not required

## Description

Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues.

TSRs main responsibilities include:

 * Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer
 * Thinking logically and following standardized procedures to solve technical issues
 * Proficiently documenting troubleshooting steps during conversations with customers
 * Logging all calls handled
 * Checking and responding to support emails and chats
 * Maintaining confidentiality and security of all customer information
 * Making outbound calls for the purpose of follow-up and support
 * Maintaining schedule flexibility, including weekends and holidays


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