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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** BeyondTrust Corporation - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Bash Shell, Command-Line Interface, Software as a Service, Cloud Computing, Databases, Domain Name System (DNS), Monitoring of Systems, Identity and Access Management, Python (Programming Language), Key Management, Lightweight Directory Access Protocols (LDAP), Windows Servers, Packet Analyzer, OpenID, Windows PowerShell, Ruby, Security Software, SQL Databases, Virtualization Technology, Datadog, Scripting, Transport Layer Security, Google Cloud, Enterprise Software Applications, Chatbots, Kubernetes, Restful APIs, Terraform, Webhooks, GPT, Jenkins - **Published:** September 24, 2026 - **Apply:** https://www.builtincolorado.com/job/technical-support-engineer/11309951?handler=ApplyRedirect ## About the Role * Bachelor's degree or equivalent experience in a related technical field * 5+ years of enterprise software customer support and/or IT-related support * Strong dedication to customer service and teamwork * Proven confidence to drive technical investigations independently in remote environments * Excellent verbal and written communication skills (individual and group settings) * Ability to understand, analyze, and resolve customer technical needs * Experience collaborating across Pre-Sales Engineering, Product Management, Development, Technical Support, and Sales Required Technical Experience Advanced (3+ years) * Windows Server OS * Account Administration: Windows & Active Directory * Active Directory / LDAP & Group Policy (GPO) Administration * Networking (DNS, port testing, packet captures, TLS, secure communications) * RDP Connections Intermediate (3+ years) * UNIX/Linux OS Administration * Azure / Entra ID * AWS IAM (roles, policies, trust relationships) * Command-Line Interfaces (CMD, PowerShell, UNIX/Linux) * SSH connection troubleshooting Nice To Have * Kubernetes (service accounts, workload identity federation, secrets management) * Just in Time Privileged Access * Experience working with AI Chatbots such as Claude AI / Chat GPT etc… * Experience working with Webhooks * Terraform * REST API usage & scripting (e.g., Bash, PowerShell, Python) * Jenkins and/or CI/CD technologies * Secure machine-to-machine communications (TLS/HTTPS/LDAPS) * Additional cloud technologies (AWS, Google Cloud) * Virtualization platforms * Monitoring tools (e.g., DataDog) * Databases (SQL preferred) * Scripting skills (PowerShell, Bash, Ruby, Python) * Security software expertise * Versioned key-value stores & metadata tagging * Compliance frameworks (SOC 2, ISO 27001, HIPAA) * AWS STS (Security Token Service) * Identity federation & OIDC flows ## Description Provides enterprise customers with phone, email, and chat-based technical support. Troubleshoots and debugs complex software issues across Windows, Linux, cloud identity, networking, and access technologies; independently investigates problems and coordinates resolutions with Engineering, Product, Sales, and Tier 3 Support. Manages customer expectations, tracks escalations, communicates issue status, and participates in an on-call rotation. The summary above was generated by AI BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. What You'll Do * Manage customer communication and expectations. * Provide phone, email, and chat support to assigned accounts. * Provide troubleshooting and debugging of customer problems. * Act as the customer liaison to Engineering, Sales, and Field Engineer teams. * Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly. * Escalate critical issues and roadblocks to the Technical Support Manager. * Be a part of the on-call rotation for the assigned product team. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Hacking MSSQL on Cloud. 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