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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Service Technician - **Company:** The Rockridge Group - **Location:** Hillsboro, OR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Google Docs, Microsoft Office, Software Engineering, Computer Equipment, Information Technology, OPUS (Software), Servicenow - **Published:** September 24, 2026 - **Apply:** https://www.juju.com/job/16_f6a7720a35 ## About the Role * 3+ years Windows & Mac Experience within an L2 Deskside/Repair Support role * Customer Service and experience working directly with customers is a must. * Technical authorization CompTIA or equivalent certifications (Apple/HP). * Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment. * Ability to troubleshoot and resolve complex hardware and software issues. * Excellent communication skills are a plus. * Service Now ticket Management. * General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus. ## Description Job Title: L2 Computer Service Technician Location: Hillsboro, Oregon Summary: We are looking to hire a skilled L2 Service/Repair Technician to assist our clients with computer hardware issues. You will be required to work on-site 8 - 5pm Monday thru Friday. Responding to assigned repair tickets involving computer damage, system not booting, water spills, cracked screens etc. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware., * Support of PC & MAC Platforms & Operating Systems. * Responds to dispatched assignments usually involving the installation, repair or maintenance of computer hardware. * Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems. * Work independently on assignments and report progress to your supervising manager. * Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client. * Facilitate 100% of service ticket closures for all requests within Service Now/OPUS. * Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes. * Provide regular feedback consistent with the needs of the team and environment for ongoing improvements. * Keeping certifications and training updated. * Other duties and responsibilities may be assigned. * Must be able to lift (properly) up to 50lbs. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Times of (climate) crisis - How and why sustainable software is a must!](https://www.wearedevelopers.com/videos/988-times-of-climate-crisis-how-and-why-sustainable-software-is-a-must) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [WeAreDevelopers LIVE - Project Chopin: Make Your Team and Agents Play Along](https://www.wearedevelopers.com/videos/2164-wearedevelopers-live-project-chopin-make-your-team-and-agents-play-along) - [Kettle and Pot or Peas in a Pod? A Debate on Open-Source and Proprietary Software](https://www.wearedevelopers.com/videos/1585-kettle-and-pot-or-peas-in-a-pod-a-debate-on-open-source-and-proprietary-software) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)