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# Technical Support Specialist

- **Company:** The Sierra Company LLC
- **Location:** Green Bay, WI, United States
- **Salary:** $82,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), JIRA, Databases, Issue Tracking Systems, Python (Programming Language), Software Configuration Management, SQL Databases, Web Applications, Scripting, Information Technology, User Administration
- **Published:** September 24, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2985830343-2

## About the Role

* Technical support
 * Ticketing systems (e.g., Jira, Service
 * Now)
 * SQL or basic database querying
 * Software configuration
 * Data entry and data quality
 * Microsoft Excel
 * Basic scripting (Python or similar)
 * API and web application familiarity
 * Documentation and reporting
 * Troubleshooting and root cause analysis

## Description

Sierra at XYZ Tech Inc. seeks a Daytime Associate to support software and data-driven projects that enhance client operations. Based in Chicago, IL, you'll assist with daily ticket handling, basic data updates, software configuration, and user support coordination. Collaborate with cross-functional teams to document requirements, track project tasks, and ensure timely issue resolution. You'll work in an inclusive, innovative environment with access to training, mentorship, and cutting-edge tools, gaining hands-on experience with modern IT systems while contributing to impactful technology solutions for diverse business clients.

Responsibilities

 * Handle and triage incoming support tickets during daytime hours
 * Assist with basic software configuration and user account management
 * Perform data entry, updates, and quality checks in systems and databases
 * Document issues, resolutions, and process updates clearly
 * Collaborate with engineering and product teams on recurring issues
 * Monitor system dashboards and escalate incidents as needed
 * Support testing and validation of new features and releases
 * Assist in generating status reports and operational metrics


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