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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Network Operations - **Company:** Cvent - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $104,000.0 - $114,400.0 - **Contract:** Temporary to permanent - **Skills:** Active Directory, Catalyst (Software), Network Architecture, Wide Area Networks, Computer Networking Systems, Computer Network Operations, AI Platforms, SolarWinds (Software), Servicenow - **Published:** September 24, 2026 - **Apply:** https://mondo.gosnaphop.com/jobs/l/login/c8336608-98ca-11ec-8029-42010a8a0008/88e20e6e-b81b-11f1-ac9e-024201c20d84/false?applyId=17e3381c-ae11-11f1-8084-024201c20d84&apply=true&returnUrl=%2Fjobs%2Fl%2Frecruiting%2Fjobapplication%2F17e3381c-ae11-11f1-8084-024201c20d84%2F88e20e6e-b81b-11f1-ac9e-024201c20d84%2Ffalse%3Fstep%3D1 ## About the Role Must be authorized to work in the U.S. This position is not eligible for sponsorship . Must currently be based in the NY/NJ/CT tri-state area. No relocation. Must be authorized to work in the U.S. without current or future sponsorship., * 5-10 years of Network Operations, Network Engineering, Network Infrastructure, or related experience * Previous people-management experience, ideally managing 5-10 technical professionals * Strong enterprise networking background supporting complex LAN/WAN environments * Strong Cisco networking experience, including enterprise LAN and Catalyst environments * Strong SolarWinds experience with monitoring, dashboards, alerting, and reporting * ServiceNow or similar incident/ticketing platform experience * Strong understanding of incident management, escalation, change management, monitoring, and service restoration * Experience managing multiple network projects, infrastructure changes, deadlines, and technical resources simultaneously * Strong project-management, organizational, and stakeholder communication skills * Ability to remain calm and decisive during high-priority incidents and operational events * Ability to work independently with minimal day-to-day direction * Must currently reside in the NY/NJ/CT tri-state area; relocation candidates will not be considered * Must be authorized to work in the U.S. without current or future sponsorship * Ability to work onsite in New York City 5 days/week * Flexibility for occasional evening and weekend support around events, outages, and network changes, * Experience supporting 24/7, mission-critical, or high-pressure operational environments * Experience in live entertainment, venues, sports, broadcast, gaming, aviation, transportation, utilities, critical infrastructure, defense, or public safety * Experience supporting network operations for live events or similarly time-sensitive environments ## Description Lead Network Operations across complex, high-visibility live-event environments, ensuring network reliability, operational readiness, effective incident response, and successful team execution. Day-to-Day Responsibilities: * Oversee daily Network Operations across multiple venue environments * Lead network readiness and technical resource planning for live events * Ensure pre-event checks, reporting, monitoring, and coverage are completed * Monitor network health, performance, availability, and operational readiness * Build and maintain SolarWinds dashboards, alerts, and operational reporting * Track network infrastructure projects, changes, incidents, risks, and priorities * Coordinate Network Operations and Engineering resources across projects and events * Lead incident triage, escalation, service restoration, and high-priority network issues * Maintain processes for alert handling, incident response, escalation, and change management * Partner with Network Engineering, Technical Operations, and other technical stakeholders * Provide network performance, project, and incident updates to technical leadership * Lead and mentor a growing team of technical professionals * Provide hands-on technical leadership during major incidents and critical projects ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [This App Reached 10,000 Users in One Week. 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