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# Implementation Manager

- **Company:** DEUNA USA LLC
- **Location:** United, WV, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Payment Gateway, Test Case
- **Published:** September 24, 2026
- **Apply:** https://www.juju.com/job/16_a655c547

## About the Role

* 3+ years of experience in technical project management, technical account management, merchant integrations, or technical consulting - preferably in Fintech, Payments, or SaaS companies.
 * Strong technical understanding of payment integrations (APIs, SDKs, payment gateways, fraud vendors, alternative payment methods).
 * Exceptional project management skills: timeline creation, stakeholder management, risk mitigation.
 * Client-facing experience: comfortable leading technical conversations with merchant engineering teams.
 * Organized and proactive: capable of running multiple integration projects at the same time.
 * Experience with UAT planning and test case validation.
 * Fluent in Spanish and English.
 * Startup or high-growth tech environment experience is a plus.

## Description

As an Implementation Manager, you will take full ownership of the merchant onboarding and integration journey after pre-sales closes the technical design.

You will prepare integration packages, build go-live plans, answer technical questions, coordinate internal teams for product developments, and ensure high-quality and on-time merchant go-lives.

You will be measured not only by the speed of onboarding but also by the quality of the go-live - making sure every flow, exception, and integration need is correctly addressed and tested.
Responsibilities

 * Prepare and deliver a full Statement of Work (SOW) for the merchant, including:
 + Test credentials
 + API documentation
 + Integration diagrams
 + Any project-specific technical material
 * Define and align a Go-Live Timeline:
 + Work with the merchant to break down the project into phases (if needed)
 + Identify key milestones, dependencies, and risks
 * Be the merchant's main technical point of contact during integration:
 + Support the merchant's technical team with questions, troubleshooting, best practices, and clarifications
 * Own and push timelines:
 + Ensure the merchant and internal teams are meeting the project deadlines
 + Actively manage risks, delays, and escalations
 * Collaborate closely with the Product and Engineering teams to:
 + Escalate and prioritize integration blockers
 + Follow up on new developments and product features required by the merchant
 * Build UAT (User Acceptance Testing) matrices:
 + Internal-facing UAT matrices to align Product teams on the development acceptance criteria
 + Merchant-facing UAT matrices to ensure the merchant tests every critical payment flow and use case
 * Drive a clean go-live process:
 + Monitor launch success
 + Ensure operational readiness of all flows (payment success, failure handling, refunds, tokenization, etc.)
 * Post-go-live support:
 + Stay engaged for 3 weeks after go-live to ensure stability before handing off the account.


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