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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Identity & Access Management Functional Analysts - **Company:** CGI - **Location:** Brussel, Belgium - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Identity and Access Management, Azure Active Directory, Okta, HR Software, Servicenow, User Accounts - **Published:** September 25, 2026 - **Apply:** https://www.adzuna.be/details/5896979464 ## About the Role * 3-8+ years of relevant experience in Identity & Access Management, Identity Governance and Administration, identity operations, access management or a closely related IT domain. * Practical experience with identity lifecycle management, including Joiner, Mover and Leaver processes, provisioning, deprovisioning, internal mobility and account transitions. * Hands-on experience with Okta, Okta Identity Governance or a comparable enterprise IGA platform, including access requests, governance workflows and access certification. * Strong experience with multi-domain Microsoft Active Directory environments and Microsoft Entra ID, including the investigation of identity, directory, propagation and synchronisation issues across several environments. * Strong IAM incident and problem-management capabilities, including structured troubleshooting, root-cause analysis, escalation management and follow-up of corrective actions. * Understanding of access governance and privileged account management, including Privileged Accounts (PA), Privileged Application Accounts (PAA), and the principles governing the request, approval, certification, review and removal of access rights. * Ability to work across business, operations and IT, coordinating effectively with local IT, infrastructure, application, support and transformation teams in an international environment. * Strong analytical, communication and stakeholder-management skills, with a structured, customer-oriented approach and the ability to work independently and take ownership. * Professional proficiency in English is required. French and/or Dutch would be an advantage. ## Description The selected candidates will start in November 2026 and benefit from a structured handover and knowledge-transfer period with the current consultants before taking ownership of the activities in 2027. The role combines functional IAM expertise, operational support, troubleshooting and stakeholder coordination. You will contribute to the secure management of digital identities, access rights, privileged accounts and identity lifecycle processes across a complex international organisation. You will work with business entities, local IT teams, IAM Operations, infrastructure specialists, application owners and identity transformation teams to analyse issues, coordinate their resolution and improve IAM processes and data quality. The ideal candidate has a genuine IAM functional and operational background, with hands-on experience in identity lifecycle management, access governance and cross-platform IAM troubleshooting. What will you do * Identity lifecycle management. Manage and support Joiner, Mover and Leaver processes, including onboarding, internal mobility, account changes and offboarding. Coordinate account migrations, UPN changes, organisational identity updates and directory transitions. * IAM operations & troubleshooting. Analyse and resolve identity and access incidents involving user accounts, access rights, provisioning, deprovisioning and access restoration. Perform root-cause analysis and coordinate corrective actions with the appropriate technical teams. * Identity governance & access management. Administer and support Okta and Okta Identity Governance processes. Support access requests, Privileged Accounts (PA), Privileged Application Accounts (PAA) and access certification campaigns. Monitor workflows and investigate failed, incomplete or inconsistent governance processes. * Directories & identity platforms. Support complex multi-domain Active Directory environments and analyse identity propagation and synchronisation issues involving Okta, Active Directory, Microsoft Entra ID and connected IAM systems. Coordinate directory or platform interventions with infrastructure teams. * Identity data quality. Investigate discrepancies between HR, IAM and directory repositories. Identify missing, duplicated, outdated or inconsistent identity data and support reconciliation and corrective activities across the relevant platforms. * Stakeholder coordination, change & governance. Act as a functional IAM point of contact across business and IT teams. Participate in IAM change-management and governance activities, communicate incidents, risks and dependencies clearly, and contribute to process documentation, training and knowledge transfer., * IAM transformation & migration. Experience supporting identity transformation programmes, platform migrations, directory transitions or the rollout of new IAM capabilities into operational services. * Multi-domain Active Directory. Experience supporting complex AD environments spanning multiple domains, entities or countries and coordinating dependencies between IAM, infrastructure, application and local IT teams. * Identity data & reconciliation. Experience investigating identity data quality, synchronisation or propagation issues across HR systems, IAM repositories and enterprise directories. * Service management. Experience using ServiceNow or comparable tools to manage IAM incidents, service requests, problems, changes and operational reporting. * Privileged accounts and PA/PAA governance. Experience managing Privileged Accounts and Privileged Application Accounts, or exposure to PAM solutions, with an understanding of the associated security, approval, certification and governance requirements. * IAM process automation. Experience identifying, designing or supporting automation opportunities across identity lifecycle, provisioning, governance, certification and reconciliation workflows, while documenting and standardising the related processes. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Robots are coming into the wild! 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