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# IT Servicedesk Manager

- **Company:** Kingfisher It
- **Location:** Temse, Belgium (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft SharePoint, Odoo
- **Published:** September 25, 2026
- **Apply:** https://www.jobat.be/nl/jobs/it-servicedesk-manager/job_6307238

## About the Role

* Bachelor of Masterdiploma
 * Sterke ervaring in IT Service Desk functies of gelijkaardig
 * Kennis van M365, SharePoint & Odoo zijn alle drie een mooie plus
 * Je bent analytisch, een doener en een leider
 * Je werkt in het Nederlands

Professionele Bachelor (Hoger Onderwijs Korte Type) Minstens 2 jaar ervaring Nederlands

## Description

In deze rol krijg je ownership over de opbouw van de centrale IT servicedesk voor zowel interne gebruikers als toekomstige externe softwareklanten.
Je bepaalt hoe aanvragen binnenkomen, geclassificeerd en opgevolgd worden en bouwt processen uit rond incidenten, requests, changes, escalaties en onboarding/offboarding. Je definieert prioriteiten, werkt SLA's uit volgens ITIL-principes en zorgt ervoor dat deze ook effectief gemeten en gerapporteerd worden.
Je analyseert trends in de issues en probeert structurele oorzaken weg te nemen zodat de servicedesk op termijn juist kleiner en efficiënter kan worden.
Voor infrastructuur, networking, security en endpoint engineering werk je samen met een externe managed service provider.


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