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# Incident / Problem manager

- **Company:** Sander
- **Location:** Brussel, Belgium (Remote available)
- **Contract:** Permanent contract
- **Skills:** Datadog, Servicenow
- **Published:** September 25, 2026
- **Apply:** https://europa.eu/eures/portal/jv-se/jv-details/N2Q0NjY2ZjgtYTNhYS00MjhmLWJlM2UtMGQ2N2M2OTU3ODk2IDM?lang=en

## About the Role

* Proven experience in Incident Management and/or Problem Management or Support engineering. .
 * Previous experience within an Application Support environment.
 * Experience working with ServiceNow.
 * Experience with Datadog or a similar monitoring solution.
 * Good working knowledge of SQL.
 * A hands-on approach and the ability to work closely with technical teams.
 * Strong analytical and problem-solving skills.
 * Good communication and stakeholder-management skills.
 * The ability to work effectively in a small, collaborative team.
 * Fluent/professional English.

## Description

We are looking for an experienced Incident / Problem Manager to join an Application Support team based in Brussels.

You will play a key role in managing application-related incidents and problems, with a strong focus on reducing recurring incidents, improving service stability, and driving continuous improvement.

You will join a small, collaborative team and work closely with technical and application support teams to ensure incidents are effectively managed, root causes are identified, and appropriate corrective actions are implemented.
Role

 * Manage the end-to-end Incident Management process for application-related incidents.
 * Lead and coordinate the Problem Management process, including root cause analysis and corrective actions.
 * Monitor and follow up on application-related incidents, ensuring appropriate prioritisation and resolution.
 * Identify trends and recurring incidents and implement actions to reduce incident volumes.
 * Support the management of incidents across different priority levels, including P3-P4.
 * Monitor application environments using Datadog.
 * Work with ServiceNow for incident and problem management.
 * Analyse incident trends and identify opportunities for service improvement.
 * Collaborate with application, infrastructure, and technical teams to resolve complex issues.
 * Contribute to the continuous improvement of application support and IT service management processes.
 * Participate in an on-call rotation, currently expected to be approximately one week in three. Out-of-hours incident volumes are currently low., * The opportunity to take ownership of Incident and Problem Management processes.
 * A role focused on service stability, incident reduction, and continuous improvement.
 * A collaborative environment within a small Application Support team.
 * Exposure to modern monitoring and IT Service Management tools, including Datadog and ServiceNow.
 * A structured on-call rotation with relatively low out-of-hours incident volumes.


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