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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer Id54393 - **Company:** Agileengine - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Testing (Software), Microsoft Windows, Artificial Intelligence, Linux, Linux Servers, Standard Sql, Software Engineering, Software Troubleshooting, Information Technology, Web Technologies, Server Operating Systems & Platforms, Testrail - **Published:** September 25, 2026 - **Apply:** https://www.buscojobs.com.es/technical-support-engineer-id-54393-en-madrid-ID-373132970 ## About the Role Minimum 2 years of experience in a technical support role; Excellent written and verbal English communication skills; Hands-on experience managing both Windows and Linux servers; Strong understanding of networking and web technologies; Self-motivated and driven by performance metrics to achieve individual and team targets; Availability for rotating schedules to support customers 24/5. NICE TO HAVES Degree in Computer Science or a related technical field; Knowledge of SQL or database administration; Understanding of the software testing lifecycle and development processes; Proven track record of exploring new tools and troubleshooting complex software stacks. ## Description AgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!ABOUT THE ROLEAs a Technical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience.You'll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems.This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.WHAT YOU WILL DOResolve product-related and technical queries via email and screen sharing sessions;Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;Support customers with the remote installation, updates, and maintenance of TestRail Server instances;Assist users in navigating complex setups involving various server environments and web technologies.MUST HAVESMinimum 2 years of experience in a technical support role;Excellent written and verbal English communication skills;Hands-on experience managing both Windows and Linux servers;Strong understanding of networking and web technologies;Self-motivated and driven by performance metrics to achieve individual and team targets;Availability for rotating schedules to support customers 24/5.NICE TO HAVESDegree in Computer Science or a related technical field;Knowledge of SQL or database administration;Understanding of the software testing lifecycle and development processes;Proven track record of exploring new tools and troubleshooting complex software stacks.PERKS AND BENEFITSProfessional growth: Mentorship, TechTalks, and personalized growth roadmaps.Competitive compensation: USD-based pay with education, fitness, and team activity budgets.Exciting projects: Modern solutions with Fortune 500 and top product companies.Flextime: Flexible schedule with remote and office options.Meet Our Recruitment ProcessApplication ? Coding Challenge ? Video Interview ? Technical Interview or Interview with the Hiring Manager(s).Each step helps us understand your skills and overall fit.If it's a match, you'll receive an offer.#J-*****-Ljbffr ## Related Videos - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Testing .NET applications a Tool box for every developer](https://www.wearedevelopers.com/videos/704-testing-net-applications-a-tool-box-for-every-developer) - [Analytics in the Age of Agentic AI: A tour of ClickHouse and Langfuse](https://www.wearedevelopers.com/videos/100240-analytics-in-the-age-of-agentic-ai-a-tour-of-clickhouse-and-langfuse) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)