> Markdown version of [/jobs/ext/3059008-it-support-technician](https://www.wearedevelopers.com/jobs/ext/3059008-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** CDW Limited - **Location:** Carmarthen, UK (Remote available) - **Salary:** £34,396.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, Antivirus Softwares, BASIC (Programming Language), Dynamic Host Configuration Protocol, Domain Name System (DNS), Event Logging, Information Technology Operations, Microsoft Servers, Windows Servers, Network Monitoring, Server Administration, Tape Libraries, Information Technology, Data Management - **Published:** September 25, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5896911983 ## About the Role * Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments. * Previous experience in IT support, field services, or service desk roles is desirable. * Good understanding of core technologies: Windows OS, Windows Server, Networking * Strong communication skills - both written and verbal. * Ability to work independently and collaboratively within a team. * Capable of prioritising support tickets and managing workload efficiently. * Familiarity with break/fix processes and hardware troubleshooting. ## Description We are seeking a motivated and adaptable IT Support Technician to join our team, based at our Worcester or Carmarthen site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations., * Provide on-site technical support at the Carmarthen or Worcester site 3-5 days per week. * Travel to other sites to assist colleagues with project work, annual leave cover, and other support needs. * Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis. * Offer software support and limited hardware support, including break/fix and fault finding. * Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT. * Conduct data management activities, including archiving data to tape via tape library systems. * Perform BAU (Business As Usual) tasks such as: + Antivirus monitoring + Network monitoring + Storage and capacity management + Physical hardware health checks + Auditing activities * Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers). * Update administrative records and ticketing systems accurately and promptly. * Follow written work instructions (SOPs) to complete tasks effectively. * Create documentation for key processes for internal and customer use, Full training will be provided, including step-by-step guidance to ensure competence in all areas of the role. This is an excellent opportunity for someone looking to grow their IT career in a supportive and dynamic environment. Core Requirements: * Post is subject to obtaining full security clearance (SC/NPPV) * Full UK driving licensing, requirement to travel to sites. (Company Car/Allowance Provided) * Willingness to learn new procedures and ways of working. * Is based/living within an hour of the main sites Worcester or Carmarthen. * Willingness and able to manage customer requests working by yourself and with support by the wider team. * Willingness to travel to work across multiple sites, hotels provided where required. CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Is your backend a hodgepodge of queues, event stores and cron jobs? 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