> Markdown version of [/jobs/ext/3059150-helpdesk-coordinator](https://www.wearedevelopers.com/jobs/ext/3059150-helpdesk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Coordinator - **Company:** CBRE, Inc. - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Computer-Aided Facility Management, Data Logging, SAP Ariba - **Published:** September 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=50d4e941f6f50212 ## About the Role * Organised - Works in astructured way. Thinks ahead to prioritise workload * Logical - Works in a clearand consistent manner * Attention to detail -Thorough in carrying out a task, with a high degree of accuracy * Assertiveness - Confident,effective in putting across point of view to others * Persistence - Followsthrough to resolution * Customer and team focus -Puts customer and team needs first; always considers impact of their actions ## Description CBRE Global Workplace Solutions is a leading globalprovider of integrated facilities and corporate real estate management. We arerecruiting a Helpdesk Coordinator to join the team located in Leeds . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order tocontribute to the continued growth and success of the Business. Quality * Manage CAFM system as keyuser on site including PPM records, reactives and reporting. * Answer calls/email for thebusiness in a timely fashion * Ensure all Reactiverequests raised on the helpdesk have the correct priority/engineer assigned. * Ensure communication ismaintained throughout reactive job life between Facilities Team and enduser(s). Where possible apply RFT and close calls over phone withoutrequirement for assignment * Liaise with Lead Engineerand Ops Manager daily/weekly to ensure quality of service is maintained. * Where required, reviewSubcontractor performance and feedback through appropriate systems (e.g. Ariba)with assistance from Contract Support. * Actively identify/implementinnovation across the contract to enhance performance and continue to meetclient expectations. People & Development * Promote and maintain CBREculture. * Collate and processtimesheets and expenses weekly in absence of Contract Support. * Communicate effectively andbuild/maintain relationships at all levels with internal and external customers. * Attend and participate inany relevant training courses. Contract: * Alongside Contract Supportassist with the monthly customer report. * Provide comprehensivereports relating to all jobs raised through the CAFM system. * Analysis and comprehensionof reports relating to CAFM system. * Monthly update of Clientspecific Metrics/Forecasting Model in absence of the Contract Support. * Logging hazards &customer feedback on the QHSE Management Portal * Perform any other duties orresponsibilities as requested by the CM or Management Team. Finance: * Understand procedures and processes and operate them to the required standard. Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system forclient approval. 2. 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