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# Application Support Engineer

- **Company:** Intec Select Limited
- **Location:** Maidenhead, UK
- **Salary:** £60,000.0 - £65,000.0
- **Contract:** Permanent contract
- **Skills:** Application Integration Architecture, Business Software, Software as a Service, Software Documentation, Databases, Document Management Systems, Disaster Recovery, Microsoft SQL Server, SQL Databases, Systems Integration, Data Management
- **Published:** September 25, 2026
- **Apply:** https://www.reed.co.uk/jobs/application-support-engineer/57388480

## About the Role

* Experience in application, IT or technical support.
 * L1/L2/L3 application support experience.
 * Strong troubleshooting and problem-solving skills.
 * Experience supporting business applications and users.
 * Understanding of databases and data management.
 * Experience gathering requirements and resolving system issues.
 * Experience working with vendors or SaaS providers.
 * Strong communication and organisational skills.

Desirable:

 * Experience with systems integration, automation or transformation.
 * Knowledge of document management systems.
 * Experience with systems administration, security or disaster recovery.
 * Experience producing reports or dashboards.
 * Experience maintaining technical documentation.

Skills

 * Analytical Thinking (Solving)
 * Communication Skills (Key)
 * Customer Service
 * Databases
 * Infrastructure Management
 * Microsoft SQL Server
 * Problem Solving (Process)
 * Self-Motivation
 * SQL Databases
 * Technical Support (IT)

## Description

The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable.

Role & Responsibilities:

 * Support core business applications and ensure business continuity.
 * Provide application support and escalate complex L2/L3 issues.
 * Troubleshoot application, database and system issues.
 * Work with business teams to understand and resolve requirements.
 * Support application integration, automation and process improvements.
 * Support databases, master data and operational reporting.
 * Support document management and content workflows.
 * Contribute to application projects, including testing and implementation.
 * Manage software vendors, SaaS providers and service partners.
 * Support access, licensing, security and disaster recovery.
 * Maintain system documentation and architecture diagrams.
 * Identify opportunities to improve processes and reduce manual work.


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