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# Tech Support

- **Company:** Gekko Group
- **Location:** Newbury, UK (Remote available)
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Antivirus Softwares, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, SQL Databases, Internet Protocol Telephony, Transport Layer Security, Gsuite, Wsus
- **Published:** September 25, 2026
- **Apply:** https://orchestrasuite.com/applynow/Gekko-ITSup0926?subject=Application%20for%20job%20Tech%20Support

## About the Role

* Exceptional organisational skills, a keen eye for detail, and a firm grasp of core network services (Active Directory, DNS, DHCP, WSUS).
 * Experience in leading and inspiring a team would be advantageous.
 * Solid mastery administering Windows OS, Office 365, and Google Workspace, alongside a strong understanding of VPN configuration and support, VOIP systems, and antivirus software management.
 * Hands-on experience or a genuine interest in leveraging emerging AI tools to automate workflows, troubleshoot issues, and enhance everyday IT efficiency.

Bonus points for experience with SQL/database management and web maintenance (including SSL and domains).

## Description

* Be the forefront of our IT operations, providing top tier 1st, 2nd and 3rd line support, focusing on Windows, the Google Workspace environment, and our own bespoke platforms.
 * Be the guardian of our tech assets, managing and tracking IT equipment for office and field-based team members, and getting new starters up and running with inductions and technical training.
 * Working closely with the IT team and sharing a common interest in all things tech, ensuring each team member can thrive on learning new skills and knowledge from each other for individual development.
 * Maintain and create precise IT documentation, collaborating across departments on exciting projects and tackling ad hoc tasks., * History of providing comprehensive IT support - diagnose and resolve hardware and software challenges, both in person and remotely.


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