> Markdown version of [/jobs/ext/3059274-1st-line-service-desk-agent-6-months-ftc](https://www.wearedevelopers.com/jobs/ext/3059274-1st-line-service-desk-agent-6-months-ftc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Service Desk Agent - 6 Months FTC - **Company:** Valsoft Corporation - **Location:** Liverpool, UK - **Salary:** £22,673.0 - **Contract:** Temporary contract - **Skills:** Software Engineering, Application Enhancement Tool - **Published:** September 25, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5897967399 ## About the Role * Excellent customer service skills and customer empathy. * Strong ability to problem solve and fault find issues. * Great interpersonal and relationship management skills. * Possess outstanding communication skills, with the ability to build instant customer rapport. * Have confidence when being confronted with new systems (we use lots). * Work closely with other departments to drive continuous improvements. * Good general IT software and hardware skills to enable both hardware and software support. * Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00. We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process. ## Description With our 24 years of experience providing a one stop shop including software, hardware, payments, services and telecoms to over 10,000 retail locations we recognize the power of living and breathing our values by being passionate, agile, supportive and professional at every turn. Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day. The Role Our customers and their consumers deserve the best experience. Cybertill operates a customer centric product and services model which needs people to go above and beyond when responding to our customer's needs when using our product. We are looking for an inspiring 1st Line Service Desk Agent to provide the best technical support to our retailers and join our team in Knowsley. Responsibilities * Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them. * Strive to meet all SLA's set with our customers and work under pressure and within strict timescales. * Always use our knowledge base for a first-time fix for our customers. * Ensure tickets being passed to second line have sufficient detail. * Think and operate pro-actively and highlight patterns to avoid reoccurring issues. * Doing investigative work with customer's accounts to find the best solution for all parties * Be keen enough to self-learn aspects of the company product and hardware. * Have eagerness learn new IT and customer service skills/techniques. ## Related Videos - [Building the Future of Java: AI Agents, MCP, and Next-Gen App Development](https://www.wearedevelopers.com/videos/100113-building-the-future-of-java-ai-agents-mcp-and-next-gen-app-development) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)