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# IT Technician / Engineer

- **Company:** GeekingITSimple
- **Location:** Frome, UK
- **Experience:** Experienced
- **Salary:** £16,000.0 - £26,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Dynamic Host Configuration Protocol, Disaster Recovery, Microsoft Office, Microsoft Servers, Windows Servers, Microsoft SharePoint, Software Deployment, Network Routers, Internet Protocol Telephony, Wireless Devices, Laptops, Network Server
- **Published:** September 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5896691159

## About the Role

* Excellent understanding of Microsoft Server operating systems, Windows Server, DNS and DHCP
 * Strong knowledge of our core hardware and software products
 * Basic knowledge of Apple Mac operating systems and troubleshooting for iPhone/iPad devices and other mobile vendors
 * Excellent and friendly customer service skills, both on the phone and in person
 * Ability to explain complex issues clearly to customers
 * Excellent written communication skills for emails and documentation
 * Ability to work effectively as part of a team and independently
 * Ability to perform installations and project work when required
 * Valid drivers licence and access to a vehicle
 * Ideally 3+ years of previous experience in a similar role
 * CompTIA or MTA/MCP/MCITP/MCSE certifications are desired

## Description

* Provide day-to-day technical support and troubleshooting for customers existing hardware and software installations
 * Answer customer phone calls, log support tickets and work them through to resolution
 * Provide on-site and remote support to customers when required
 * Build, configure and install new hardware including routers, wireless equipment, switches, servers, PCs and laptops
 * Install, configure and support applications such as Microsoft Server, SharePoint, Office 365 and VOIP phone systems
 * Work with the team and customers on larger projects such as infrastructure refreshes, disaster recovery and infrastructure virtualisation
 * Respond to monitoring alerts and carry out proactive maintenance to reduce outages and downtime

Technologies:

 * Hardware
 * Support
 * Mobile
 * Office 365
 * SharePoint
 * Windows
 * LESS


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