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# Application Support Analyst

- **Company:** Vaikoon AG
- **Location:** Wien, Austria
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Software as a Service, Data Transformation, File Transfer, Microsoft Visual Studio, Systems Development Life Cycle, Release Management, Extensible Markup Language (XML), File Transfer Protocol (FTP), Computer Network Technologies, Postman, Messenger
- **Published:** September 25, 2026
- **Apply:** https://devjobs.at/job/dbdce056b4ee3e763f99a30390e65c90

## About the Role

* Genuine interest in regulatory reporting and a desire to grow in this field.
 * Strong IT generalist.
 * Strong proficiency in API tools, data transformation, SFTP.
 * Proficiency in Postman, Excel, FileZilla, Visual studio code, and Ponton X/P Messenger.
 * Network technology skills (CCNA or equivalent certification is an advantage).
 * Knowledge of XML and CSV is required.
 * General knowledge of the SDLC.
 * Release Management.
 * Kanban / Waterfall.
 * Language Skills: Fluent in English and German (required).
 * Genuine interest in developing regulatory knowledge, particularly transaction reporting (e.g., EMIR, MiFIR, SFTR, Dodd-Frank, or REMIT).
 * Highly motivated, adaptable, and eager to contribute to a dynamic environment.
 * Independent Working Style: You thrive when working autonomously and have the drive to take initiative.
 * Familiar with project management methodologies, and comfortable applying them to daily work.
 * Analytical thinker with strong problem-solving skills, ensuring a high sense of quality and responsibility in all tasks.
 * We can only consider applications of applicants from the European Union or Red White Red Card holders at this time., * 4+ years of experience in Level 1 & 2 Application Support, working with complex applications in sectors such as Banking, Energy, Tax or Compliance.
 * Previous working experience in the financial services industry, banking, energy, FinTech, or compliance sector are a must.

## Description

* Support and optimize our regulatory reporting platform, ensuring seamless operations and continuous improvement.
 * Collaborating with external and internal stakeholders (partners, development team, QA, and product team).
 * Work with regulatory transaction reporting regulations engaging closely with internal teams, partners, and clients.
 * Provide support and consultation to our customers, addressing their needs and resolving issues efficiently.
 * Monitor to ensure compliance with new technical and regulatory requirements as required.
 * Independently and professionally communicate with customers and partners to deliver solutions and manage expectations.
 * Conduct UAT testing, evaluating functionality and output of our SaaS product.
 * Conduct onboarding of new clients.


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