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# 1st & 2nd Level Support Servicedesk

- **Company:** AtosIEviden
1st & 2nd Level Support ServicedeskAtosIEviden
- **Location:** Oberpullendorf, Austria
- **Experience:** Expert
- **Salary:** €35,658.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Antivirus Softwares, Google Chrome, Windows Servers, Office365, User Administration
- **Published:** September 25, 2026
- **Apply:** https://devjobs.at/job/362b81bf88de548c4bce057a2df1fc36

## About the Role

* Microsoft Produkte
 * Windows 10 Client Administration
 * Windows Server (Basis Wissen)
 * Active Directory
 * Unterstützung bei typischen Desktop-Anwendungsthemen
 * zB Google Chrome, Adobe Acrobat, 7zip, Antivirus-Software, etc.
 * Bereitschaft zum Schichtdienst
 * Ausgezeichnete Deutschkenntnisse, solide Englischkenntnisse (unsere Servicesprachen)
 * Bereitschaft zur Weiterbildung (kundenspezifische Applikationen)
 * Hohe Servicebereitschaft, kontaktfreudig, teamfähig

Erfahrung

 * 2-3 Jahre Erfahrung in einer vergleichbaren Position.
 * Gute Kenntnisse bzw. Erfahrung im Umgang mit folgenden Technologien (je mehr desto besser)

## Description

In dieser Position übernimmst du die Annahme und Bearbeitung von IT-Störungen sowie Standard-Serviceanfragen im Schichtbetrieb und unterstützt im Einsatz von Office365 und Benutzerverwaltung., * ITIL konformes Annehmen und Abarbeiten von Incidents und Standard Service Requests im 1st Level Betrieb.

 * Dokumentationen im ITSM Ticket Tool.
 * Mitarbeit in einem ca. 15-köpfigen Service Desk Team, die im Schichtbetrieb (7x24) für unsere Kunden tätig sind.
 * Lösungskompetenz im Bereich Office365, Print-und File Services & Benutzerverwaltung.


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