> Markdown version of [/jobs/ext/3061603-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3061603-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer

- **Company:** Plusequal Opportunityairwallex
- **Location:** London, UK
- **Contract:** Temporary contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), PHP (Programming Language), C Sharp (Programming Language), Computer Programming, JSON, Python (Programming Language), Information Technology, Web Technologies, Splunk
- **Published:** September 25, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/technical-support-engineer/48277874

## About the Role

oriented on ticket handling, able to work on multiple urgent issues in parallel.Must have sufficient technical knowledge to communicate with Engineering and Product teamsStrong willingness to provide exceptional customer serviceDemonstrated quick learning of technology and new productsExperienced in the e-commerce, payment, fintech industry is a plusTechnical Skills:Experience in one of the programming languages: Python, Java, php, C#, Java Script or shell scriptingFamiliarity with Web Technologies, HTTP and HTTPSExperience with REST, JSON, SOAPExperience with SQLFamiliarity with Splunk, GrafanaExperience in e-commerce, payment, fin-tech industry is a plusEqual opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex,
marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr

## Description

and ecommerce products.Communicate technical issues to customers and internal departments.Identify irregularities in functionality and unexpected behaviors with Airwallex products and services.Develop in-depth technical information (sample code, log searching, FAQs) for distribution to customers.Support the communication, response and coordination between clients and internal key stakeholders and senior leadership as part of our Global Incident Management process.Complete occasional weekend work and holiday coverage as the business requires for on-call duties.Skills And Experience You Will BringBachelor's degree or above in Computer Science or relevant majorsProven years of working experience in either programming, technical support, implementation or relevant jobs.Excellent verbal and written communication skills, able to communicate clearly and appropriately with internal and customers.Strong troubleshooting and problem-solving skillsPrioritisation, organisation and detail


## Related Videos

- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture)
- [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json)
- [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly)
- [WeAreDevelopers LIVE – Guten TAG, Web Standards, AI and more](https://www.wearedevelopers.com/videos/1772-wearedevelopers-live-guten-tag-web-standards-ai-and-more)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)

## Related Articles

- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)