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# Technical Support Engineer

- **Company:** Advanced
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Data Logging, Information Technology
- **Published:** September 25, 2026
- **Apply:** https://www.totaljobs.com/job/technical-support-engineer/advanced-job108040152

## About the Role

* As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach.
 * A good understanding and knowledge of ITSM practices and procedures
 * Good knowledge of enterprise-level IT systems and services
 * Experience in co-ordination of issue resolution to agreed service levels and targets
 * A full UK driving licence and willingness to travel extensively between customer sites nationwide, including overnight stays where required by the cover schedule
 * Ability to adapt quickly to different customer environments, systems and stakeholders when moving between sites
 * The ability to self-organise and prioritise workload
 * Excellent communication and inter-personal skills
 * A proactive approach to self-development

## Description

We are looking for an experienced Technical Support Engineer to provide flexible cover across multiple customer sites throughout the UK. This is a field based role, travelling regularly, and sometimes at short notice, between customer locations nationwide to maintain continuity of service during staff absence, peak demand or planned leave. You will provide technical support across desktop, mobile, networking and other IT infrastructure systems, quickly picking up each customer's environment, systems and ways of working. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs., * As a Technical Support Engineer providing UK wide cover, you will provide technical support to a portfolio of customers and their end users across multiple sites, adapting to each customer's environment as you move between them.

 * Travelling regularly between customer sites in line with a UK wide cover schedule, sometimes at short notice, to cover planned and unplanned absence, leave and peak demand.
 * When appropriate, you will act as a technical escalation route to our 1st line Service Desk.
 * Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary
 * Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.
 * Creating / updating training materials, runbooks and knowledge base articles
 * Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs).
 * Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.


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