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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Lead - **Company:** Verlingue - **Location:** Manchester, UK - **Experience:** Expert - **Salary:** £50,000.0 - **Contract:** Permanent contract - **Skills:** Decision Support Systems, Microsoft Office, Data Logging, Computerised Systems - **Published:** September 25, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5896928347 ## About the Role Strong technical understanding of policy wordings and legal frameworks * Excellent negotiation and dispute resolution skills * Ability to translate claims data into commercial insight and client value * Strong stakeholder management and communication capabilities * * Systems proficiency (Acturis and Microsoft Office) * Commercially aware and outcome-focused * Credible, confident, and trusted by clients and the market * Proactive, resilient, and solutions-oriented * Collaborative leader with a passion for developing others * Aligned to Verlingue's culture and values ## Description The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims., Technical Claims Leadership * Lead handling of high-value, complex claims, providing technical direction and oversight * Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes * Establish and implement claims strategies, including litigation management where required * Act as escalation point for technically challenging or contentious claims Client Advisory & Relationship Management * Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance * Attend client sites and critical incidents, supporting from day one of a claim event * Support client presentations, renewals, and tenders through demonstrating claims value Negotiation & Market Engagement * Lead complex negotiations with insurers, loss adjusters, and legal representatives * Proactively drive early coverage agreement and efficient settlement strategies * Leverage market relationships to improve outcomes on difficult or sensitive claims * Challenge insurer and supplier performance where required Claims Performance & Insight * Analyse claims data to identify trends, risks, and improvement opportunities * Provide meaningful, insight-led MI to clients and internal stakeholders * Contribute to development of claims propositions and service enhancements * Support embedding of data-driven decision making within the Claims team Leadership, Coaching & Capability Development * Act as a mentor and technical coach to colleagues across the Claims function * Raise overall team capability through knowledge sharing and case reviews * Contribute to technical frameworks, standards, and best practices * Support succession planning and talent development within the team Operational Excellence & Governance * Ensure claims are managed in line with agreed service standards, SLAs, and KPIs * Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles * Ensure accurate and timely use of systems (including Acturis) and data recording * Maintain strong control of costs, leakage, and supplier performance Collaboration & Business Contribution * Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions * Contribute to business strategy, client retention initiatives, and growth opportunities * Represent Claims in internal committees, projects, and strategic initiatives ## Related Videos - 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