> Markdown version of [/jobs/ext/3061677-desktop-support](https://www.wearedevelopers.com/jobs/ext/3061677-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support

- **Company:** Test Triangle
- **Location:** London, UK
- **Salary:** £31,399.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, JIRA, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Remote Service Software, TCP/IP, Wi-Fi Technology, Peripherals, Laptops, Hardware Infrastructure, Servicenow
- **Published:** September 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5896957152

## About the Role

Desktop, Laptop, Printer, and Peripheral Support
Windows 10/11 Administration
Active Directory & Azure AD
Microsoft 365 Administration
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Hardware Troubleshooting and Break/Fix Support
Device Imaging, Deployment, and Asset Management
ITSM Tools (ServiceNow, Remedy, Jira, etc.)
Remote Support Tools
Mobile Device Support (iOS/Android)
Basic Server and Infrastructure Knowledge

Professional Skills

Strong customer service orientation
Excellent verbal and written communication
Problem-solving and analytical skills
Time management and prioritization
Documentation and reporting
Ability to work independently in field locations
Stakeholder and vendor coordination

## Description

Microsoft Certifications (M365/Windows/Endpoint)
CompTIA A+
CompTIA Network+
OEM certifications (Dell, HP, Lenovo)

Roles & Responsibilities

Incident and Request Management

Provide onsite and remote technical support to end users.
Troubleshoot hardware, software, network, and application issues.
Resolve incidents within agreed SLA timelines.
Handle service requests such as device setup, software installation, and user onboarding.

Device Installation & Maintenance

Install, configure, and deploy desktops, laptops, printers, and peripherals.
Perform preventive maintenance and health checks.
Upgrade and replace faulty hardware components.

Asset & Inventory Management

Maintain accurate asset records.
Track hardware movement and lifecycle.
Coordinate warranty repairs and replacements.

User Support

Assist users with account access, password resets, and system usage.
Provide basic training and technical guidance.
Ensure high customer satisfaction.

Documentation

Update tickets with troubleshooting steps and resolutions.
Create knowledge base articles and support documentation.
Maintain service reports and compliance records.

Coordination & Escalation

Work with Service Desk, Infrastructure, Network, and Application teams.
Escalate unresolved issues to higher support levels.
Coordinate with vendors for hardware repairs and replacements.

Compliance & Security

Follow company security policies and procedures.
Ensure devices comply with organizational standards.
Support audit and compliance activities when required.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [10 Creative Workshop Ideas for Conferences](https://www.wearedevelopers.com/magazine/363-10-creative-workshop-ideas-for-conferences)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)