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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support & Training Advisor - **Company:** Hireful - **Location:** Peterborough, UK - **Salary:** £34,248.0 - **Contract:** Permanent contract - **Skills:** Release Management, Systems Integration, Operational Systems - **Published:** September 25, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5896920780 ## About the Role Strong numeracy and IT literacy, with the ability to use operational systems and troubleshoot technical issues Experience supporting system operations, including incident, problem, change, and release management Experience providing technical support to users and working with third-party suppliers to resolve issues and support system integration Excellent communication, organisation, and prioritisation skills, with the ability to collaborate effectively across teams Ability to develop and deliver training on systems and processes to support colleagues through change Strong problem-solving skills, with a solution-focused approach to technical and operational challenges The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. ## Description With over 21,000 homes across the country, our client is responsible for supporting thousands of customers and their families. They're proud to build positive, long-lasting relationships that go beyond housing. The work they do supports customers and creates vibrant communities where people of all backgrounds can thrive. If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there's a place for you with our client. Drive improvement. Enable great service. Make a meaningful difference. This is a fantastic opportunity to join our client in a role where your work will have a real and visible impact. As a Systems Support & Training Advisor, you'll play a key role in supporting the systems and processes that help colleagues and external contractors deliver excellent services to customers. From system improvements to transformation projects, your work will directly contribute to better outcomes for residents and stronger communities. You'll support the delivery of key system and transformation projects, helping to ensure systems are effective, user-friendly, and aligned with how services are delivered. Working collaboratively across the organisation, you'll assist with system upgrades, process improvements, and training, helping colleagues and contractors use systems confidently and effectively. Supporting system upgrades and transformation projects across the organisation Helping colleagues and contractors get the most from systems through guidance and training Identifying and supporting opportunities for system and process improvements Working with stakeholders to implement changes smoothly and effectively Ensuring systems support the delivery of a high-quality service to customers Contributing to a culture of continuous improvement, collaboration, and innovation You'll play an important role in creating an environment where: Colleagues and contractors feel confident and supported using systems Processes are efficient, effective, and customer-focused Continuous improvement is encouraged, and ideas are valued Systems genuinely enable better customer experiences and service delivery ## Related Videos - [Skills-First Hiring: The Future of Work Needs More Than Resumes](https://www.wearedevelopers.com/videos/1319-skills-first-hiring-the-future-of-work-needs-more-than-resumes) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [THE HUMAN OPERATING SYSTEM: Why Organizational Adaptability Will Be the Real Competitive Advantage o](https://www.wearedevelopers.com/videos/100241-the-human-operating-system-why-organizational-adaptability-will-be-the-real-competitive-advantage-o) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)