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# IT Service Delivery Specialist

- **Company:** JM Selection Ltd
- **Location:** Rhoose, UK
- **Experience:** Experienced
- **Salary:** £34,000.0 - £37,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology Outsourcing
- **Published:** September 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5896695412

## About the Role

* At least 4 years experience in IT Managed Services, Service Delivery or Service Management
 * Experience creating, negotiating and managing SLAs
 * Strong customer governance and service review experience
 * Experience managing suppliers and third-party relationships
 * Knowledge of ITIL principles and service management practices
 * Experience of project management methodologies
 * Good commercial awareness, including service costing and contract discussions
 * A good understanding of hardware, software and Windows environments
 * Strong communication and stakeholder management skills
 * Excellent attention to detail and the ability to manage multiple priorities
 * Comfortable working with both technical and non-technical stakeholders
 * Confident taking ownership of issues through to resolution

## Description

* Develop and maintain Service Level Agreements (SLAs)
 * Understand customer requirements and translate them into effective service processes
 * Coordinate technical teams and suppliers to ensure agreed service levels are achieved
 * Monitor service performance and analyse SLA/contract performance
 * Lead regular customer service reviews and produce performance reports
 * Identify opportunities for continual service improvement
 * Support ITIL-based service management initiatives
 * Manage communication around major incidents and support recovery activities
 * Support contract renewals and commercial discussions with suppliers
 * Manage supplier relationships and performance
 * Work with UK and European stakeholders across service delivery, technical and commercial functions
 * Support project activity and service improvements where required

Technologies:

 * Hardware
 * Support
 * ITIL
 * Windows


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