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# Onsite IT Support Analyst

- **Company:** The Channel Recruiter
- **Location:** London, UK
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Collaborative Software, Dynamic Host Configuration Protocol, Microsoft Office, Networking Basics, Azure Active Directory, TCP/IP, Peripherals, Microsoft InTune, Deployment Automation, Laptops, Servicenow
- **Published:** September 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5896695088

## About the Role

* Experience in an IT Support, Deskside Support or Onsite Support role.
 * Knowledge of Windows 10 and 11.
 * Knowledge of Microsoft 365.
 * Knowledge of Active Directory.
 * Knowledge of Azure AD.
 * Knowledge of Intune and Autopilot.
 * Knowledge of ServiceNow or similar ticketing tools.
 * Experience managing support tickets and working to SLAs.
 * Excellent troubleshooting and problem-solving skills.
 * Strong communication and customer service skills.
 * Ability to obtain BPSS and Enhanced DBS clearance.
 * ITIL knowledge or certification is desirable.
 * Microsoft certifications are desirable.
 * Experience supporting Microsoft Surface Hub and AV technologies is desirable.
 * Understanding of networking fundamentals including TCP/IP, DNS and DHCP is desirable.

## Description

* Provide onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
 * Diagnose and resolve hardware, software and connectivity issues.
 * Manage incidents and service requests through to resolution in line with SLAs and KPIs.
 * Support Microsoft 365, Windows 10 and 11, Active Directory, Intune and Autopilot environments.
 * Escalate complex incidents where required and work closely with wider technical teams.
 * Maintain asset records, support documentation and knowledge base articles.
 * Support meeting room technology, collaboration tools and AV equipment.
 * Deliver an outstanding customer experience and act as a trusted onsite IT contact.

Technologies:

 * Active Directory
 * Azure
 * Hardware
 * Support
 * ITIL
 * Microsoft 365
 * Mobile
 * ServiceNow
 * TCP/IP
 * Windows
 * Office 365
 * Cloud


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