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# Technology Support Service Engineer

- **Company:** Linklaters LLP
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Identity and Access Management, Issue Tracking Systems, Network Configuration and Change Management, Software Engineering
- **Published:** September 25, 2026
- **Apply:** https://www.totaljobs.com/job/service-engineer/linklaters-llp-job108040400

## About the Role

* Experience in IT support within a global professional services or corporate environment, preferably in the legal sector.
 * Demonstrated ability to provide on-site technical assistance.
 * Track record of collaborating with IT teams to resolve complex issues, while maintaining detailed records of service requests and resolutions.

## Description

* Assists and provides technical assistance for end users with troubleshooting and resolving hardware, software, desktop and application-related problems.
 * Diagnoses and troubleshoots technical issues, including account setup and network configuration.
 * Assists with incoming ticket requests for assistance, updating tickets with accurate and timely status.
 * Reviews incident tickets for content, proper routing, first call resolution, problem detection, and timely closure.
 * Collaborates with system owners to ensure proper support is provided to end users for those systems.
 * Logs and tracks all incoming service requests and incidents in the ticketing system, ensuring accurate documentation and timely updates.
 * Provides data and reporting of key performance indicators to monitor operational performance, service level agreement compliance, and continuous improvement.
 * Assists with the setup and configuration of new hardware and software for end users, ensuring systems are ready for use.
 * Provides first-level technical support to end users, assisting with basic troubleshooting and resolving common hardware and software issues.
 * Collaborates with more senior team members and other Technology & Data teams to escalate and resolve complex issues.
 * undefined, * Private Medical Insurance
 * Free in-house fitness centre and subsidised health club memberships
 * Free onsite GP service and periodic health assessments

Finance:

 * Pension and flexible savings options
 * Income protection and life assurance
 * Mortgage advice and will-writing services

Family & Lifestyle:

 * Electric car and cycle to work schemes
 * Emergency family care
 * Additional holiday/birthday leave
 * Maternity/paternity/shared parental leave
 * Travel insurance and season ticket loan
 * Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

Technical Skills
Access Control Management, Business Partner Support, Device Management, Equipment Repairs, IT Asset Management (ITAM), IT Incident Management, IT Service Delivery Management, System Administration, Technical Support, Troubleshooting


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