> Markdown version of [/jobs/ext/3061956-hosted-voip-engineer](https://www.wearedevelopers.com/jobs/ext/3061956-hosted-voip-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Hosted VoIP Engineer

- **Company:** Profiles Personnel Ltd
- **Location:** Aldershot, UK
- **Salary:** £29,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Codecs, Network Troubleshooting, Networking Basics, Wireshark, Internet Protocol Telephony
- **Published:** September 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5896957389

## About the Role

Essential experience:

 * Previous experience working with Hosted VoIP systems is a must-have
 * Solid networking fundamentals
 * Confidence speaking directly with customers and handling technical queries
 * A willingness to travel to customer sites when required
 * A full UK driving licence

Desirable experience:

 * 3CX (preferable)
 * Yeastar (preferable)
 * Bicom Systems
 * Other hosted VoIP platforms
 * Wireshark and packet-level troubleshooting
 * SIP, codecs and wider telecoms knowledge

If you're a technically capable VoIP Engineer who enjoys solving problems and helping customers, we'd like to hear from you!

## Description

We're on the hunt for a personable, technically minded Hosted VoIP Engineer to join a growing technology business and become a key point of contact for customers needing support with their telephony systems.
If you're confident troubleshooting VoIP issues, enjoy talking to customers and like the idea of a role that combines technical know-how with a healthy dose of human interaction, this could be right up your street!
Salary - £29,000 - £40,000 (depending on experience)
The Role
Working predominantly from the office, you'll support customers with their hosted VoIP systems, handling inbound calls, resolving technical queries and guiding users through their telephony issues.
You'll be part of a friendly, customer-focused technical team, with occasional visits to customer sites when required therefore a full UK driving licence is essential., * Providing technical support for hosted VoIP and telephony systems

 * Handling customer calls and enquiries with confidence and professionalism
 * Troubleshooting connectivity and networking issues
 * Diagnosing and resolving telephony faults
 * Supporting customers remotely and occasionally on-site
 * Working collaboratively with colleagues to deliver a great customer experience


## Related Videos

- [Develop, test and run a communications application in a serverless cloud](https://www.wearedevelopers.com/videos/760-develop-test-and-run-a-communications-application-in-a-serverless-cloud)
- [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s)
- [Fake or News - Claude's DNA Discovery, Quick Cloning & Crime on Insta](https://www.wearedevelopers.com/videos/100364-fake-or-news-claude-s-dna-discovery-quick-cloning-crime-on-insta)
- [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)