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# Analyst II, IT Support Center

- **Company:** Schneider Electric
- **Location:** Scarborough, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £36,894.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Cloud Computing, Web Development, McAfee VirusScan, Microsoft Office, System Center Configuration Manager, Remote Administration, Server Administration, Software Engineering, Storage Devices, Servicenow
- **Published:** September 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5897472947

## About the Role

* 3+ years end user support experience in different platforms
 * Experienced with ITSM tools and VIP user's support
 * Microsoft certified professional
 * SCCM, AD, McAfee, MS Outlook, Office 365, Service Now
 * Needs to be continually learning the latest platforms and technology tools
 * Overall technical understanding of all IT platforms and services (e.g., networking, hardware, web development, app development, cloud computing, etc.)
 * End User mindset oriented
 * Excellent verbal and written communications skills.
 * Excellent interpersonal skills
 * Excellent research, analytical, and problem-solving skills

## Description

As the Onsite IT Support Engineer, you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to., * Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk

 * Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
 * Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
 * Ownership of Local equipment and data
 * Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services
 * Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
 * Provide IT support based on TechStop model
 * Provide physical on-site and/or remote support services for end users in remote locations
 * Provide on-site support for any activities for server maintenance upgrades
 * Provide L1 support for audio/ visual equipment
 * Provide VIP support with high level of services
 * Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
 * Perform and support hardware and software IMACDs, reinstallations, updates and downloads
 * To be aligned with Employee Experience teams & strategy
 * To be Digital Citizen model, business partner and IT role model
 * Be a partner in change management adoption, new ways working and ATAWAD
 * To be guarantor of Schneider Digital Strategy, policies, and rules


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