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# First Line Technical Support Engineer

- **Company:** Krome Technologies Ltd
- **Location:** Chertsey, UK (Remote available)
- **Experience:** Starter
- **Salary:** £25,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Microsoft Azure, Issue Tracking Systems, Microsoft Office, TeamViewer
- **Published:** September 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5896913809

## About the Role

The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.

Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.

This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required.

Essential Requirements:

 * 1 to 2 years of professional experience in a similar role
 * Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, Antivirus software etc
 * Some experience using a Ticketing system / working to SLA's will be advantageous
 * Great communication skills (in person and via telephone) - excellent written and spoken English is essential
 * Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
 * The successful candidate will be a punctual and thorough worker, with astute attention to detail
 * Any IT qualifications will be an advantage but not essential
 * Valid UK driving licence is essential

## Description

Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients.


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