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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer I - **Company:** Real-Time Innovations - **Location:** Denver, CO, United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $72,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Antivirus Softwares, Macintosh Computers, Apple Mac Systems, VoIP, Business Software, Cloud Computing, Linux, Distributed Systems, Remote Service Software, Wide Area Networks, Enterprise Software Applications, Okta, Workspace ONE, Slack, Gsuite, Meditech, Stream Processing - **Published:** September 25, 2026 - **Apply:** https://www.builtincolorado.com/job/it-engineer-i/11364857?handler=ApplyRedirect ## About the Role * 2-4 years of experience in supporting and deploying Windows, Mac and Linux systems * 2-4 years of experience with Mobile Device Management(MDM) tools - Preferably Mosyle or Workspace One * 2-4 years of experience with business applications (Google Workspace, Zoom, Slack, Okta) * 2-4 years of experience supporting Active Directory, LAN/WAN access, A/V setups for conference rooms (preferably Neat bars), * Bachelor's Degree in a technical or business related discipline * Experience imaging laptops * Knowledge of Druva endpoint backup software * Familiarity with remote support tools ## Description Be an Early Applicant In-Office Denver, CO, USA 60K-72K Annually Mid level In-Office Denver, CO, USA 60K-72K Annually Mid level Provides end-user IT support across Windows, macOS, and Linux, administers enterprise applications and endpoint management tools, maintains hardware and software assets, supports conference room A/V and VoIP systems, and handles onboarding, offboarding, device deployment, ticket resolution, vendor coordination, and IT documentation. The summary above was generated by AI Are you passionate about solving technical problems and helping people? Do you have a talent for excellent customer service and communication and want to ensure our users have a seamless technology experience? Join our team where you'll have opportunities to learn, grow, and advance your skills in a supportive environment. What You'll Do / Responsibilities * Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary. * End user support of Windows, MacOS and Linux endpoints. * Administer, manage, configure and support enterprise applications. * Manage tasks and projects, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution. * Manage centralized administration of end-user devices and relevant services (i.e. Antivirus, OS Deployment, software installation, group policies, inventory, patching and routine maintenance). * Coordinate problem resolution with vendors. Maintain communications with vendors during the problem resolution process. * Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite/offsite. * Assist with all IT related onboarding / offboarding process of all employees including accounts, laptop setup, software, mobile, licensing; working proactively with P&C (otherwise known as HR). * Maintain hardware and software asset inventory and organization for end user devices, IT supplies, cabling, server rooms. * Participate in user/equipment moves, repair/maintenance/support of IT hardware/software and applications. * Ensure timely communications and resolution of end user issues and handling of service desk tickets. * Create project plans, document internal procedures and processes., * We have been certified as a Great Place to Work for seven consecutive years both in Spain and the US. In addition, we were listed as one of the Best Companies for Women to Advance. * We live and work by our core values, which emphasize excellence, teamwork, and reaching your potential. Our motto is "Enjoy the journey," above all we must enjoy what we do and have fun at work. At RTI, you will work in a positive, supportive, diverse environment with a team that truly cares about you. * We are defined by our "Working as One" culture and truly care about team's interaction. That is why we plan trips for teams to get together in person, enjoy fun team-building activities and events, and feel more connected. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)