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# IT Support Technician Associate (Winter 2027

- **Company:** ASTRANIS INTERNATIONAL LLC
- **Location:** United States
- **Salary:** $21,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Linux, Network Troubleshooting
- **Published:** September 25, 2026
- **Apply:** https://startup.jobs/it-support-technician-associate-winter-2027-astranis-10190632

## About the Role

* Excellent customer service
 * Understanding of troubleshooting techniques
 * Exhibits critical thinking skills
 * Able to take notes and remember directions
 * Experience with Windows, MacOS, and/or Linux
 * Highly motivated with an interest in helping and teaching others
 * Able to perform duties autonomously without much supervision, * Experience with Network troubleshooting
 * Experience with Microsoft 365
 * Familiarity with troubleshooting/updating scripts
 * Comfortable with replacing hardware in laptops and desktops

## Description

* Assist with support tickets and escalate as needed
 * Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
 * Help with inventory management
 * Keep documentation on infrastructure, policies, and procedures up to date
 * Account management, troubleshooting, and password resets
 * Assisting with infrastructure upgrades and larger projects
 * Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
 * Collaborate with team members to address IT challenges as they arise