> Markdown version of [/jobs/ext/3062700-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3062700-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** Superhero Fire Protection, LLC
- **Location:** Lawrenceville, GA, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Identity and Access Management, Issue Tracking Systems, Local Security Policy, Windows PowerShell, Scripting, Peripherals, Microsoft InTune, Deployment Automation
- **Published:** September 25, 2026
- **Apply:** https://www.juju.com/job/16_869068ff

## About the Role

* 1-3 years in helpdesk, desktop support, or systems administration
 * Working knowledge of Microsoft 365 administration and Entra ID
 * Hands-on experience with Intune or a comparable endpoint management platform
 * Solid working knowledge of Windows 11
 * Ability to explain technical things clearly to people who aren't technical, without condescension
 * Organized and disciplined about tickets - nothing gets lost
 * Reliable and self-directed, particularly when working remotely
 * High school diploma or equivalent

Nice to Have

 * CompTIA A+, Microsoft 365 Fundamentals, or similar certification
 * PowerShell or other scripting experience
 * Windows Autopilot or Apple Business Manager experience
 * Experience supporting multiple sites or a distributed workforce
 * Background in construction, field services, or other industries that provide technical support to field technicians

## Description

SuperHero Fire Protection is looking for an IT Support Specialist to be the first point of contact for technology issues across our locations, and to own day-to-day device and identity management for the company. You'll support office staff and field technicians in multiple states - people who are usually in the middle of a job when something stops working, and who need it fixed without a lot of back and forth.

This is a hands-on role with real ownership from the start. You'll work in Microsoft 365, Entra ID, and Intune every day, not occasionally. As you get established, there's a clear path into project work - rollouts, integrations, and initiatives that shape how the company runs.

What You'll Do

Serve as first response for support requests through our ticketing system, triaging by urgency and keeping users informed on status.

Manage devices end to end through Intune - enrollment, configuration, compliance policies, app deployment, and updates across Windows endpoints and iPads.

Administer Microsoft 365 and Entra ID: accounts, groups, licensing, access, and security settings.

Handle account setup and access changes for new hires and departures, following established onboarding and offboarding procedures.

Build and maintain automation that removes repetitive manual work from the team.

Troubleshoot Windows laptops and desktops, iPads, printers, and peripherals.

Support users across multiple branches remotely, and on-site as needed.

Document fixes and build out our internal knowledge base so recurring issues get faster to resolve.

Escalate what you can't resolve, with enough detail that the next person isn't starting over.

Take on project work as you grow into it.


## Related Videos

- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)