> Markdown version of [/jobs/ext/3062779-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/3062779-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** AMS Staffing, Inc. - **Location:** Oakland, CA, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, IP Addressing, Network Troubleshooting, Networking Basics, Remote Access Technology, Wi-Fi Technology, Information Technology - **Published:** September 25, 2026 - **Apply:** https://www.thejobnetwork.com/job/976ddba7-1078-41ab-8af6-3c257d7072c6/it-support-analyst- ## About the Role * Working knowledge of Windows 11 and Microsoft 365. * 2-5 years of help desk or technical support experience. * Strong troubleshooting and problem-solving skills. * Technical proficiency with computers, mobile devices, and common software applications. * Excellent verbal and written communication skills for supporting non-technical users. * Ability to multitask and manage several tickets in a fast-paced environment. * High attention to detail and accurate documentation practices. * Basic understanding of network fundamentals (IP addressing, DNS, DHCP, Wi-Fi). * Familiarity with security basics such as account lockouts and safe computing practices. * Strong customer service orientation and professionalism. ## Description A mid-sized law firm is seeking a full-time IT Support Analyst to provide first-line technical assistance to attorneys and staff across remote, hybrid, and in-office environments. This role supports a high-volume help desk, resolves routine technical issues, delivers exceptional customer service, and escalates complex matters when needed., Position Overview: The Technical Support Specialist will serve as the primary contact for IT support requests, assist with workstation setup and maintenance, support onboarding/offboarding, and troubleshoot common hardware, software, and network issues. The ideal candidate is detail-oriented, calm under pressure, and comfortable supporting users in a professional legal environment., * Serve as the first point of contact for IT support requests via phone, email, chat, or ticketing system. * Troubleshoot and resolve basic hardware, software, and network issues; escalate when appropriate. * Document all support activity and resolutions in the ticketing system. * Perform workstation setup, imaging, deployment, configuration, and equipment replacements. * Assist with onboarding/offboarding tasks, including account setup, password resets, and equipment preparation. * Support remote, hybrid, and onsite users through remote access tools and in-person assistance. * Provide basic troubleshooting for Windows, Microsoft 365, printers, mobile devices, and collaboration tools. * Monitor and respond to incoming tickets, meeting service-level expectations. * Assist with routine system monitoring tasks and maintain awareness of IT systems. * Contribute to internal knowledge base documentation. * Maintain professionalism, confidentiality, and a calm demeanor when supporting attorneys and staff. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)