> Markdown version of [/jobs/ext/3062818-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/3062818-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative - **Company:** MCI Inc. - **Location:** Savannah, GA, United States - **Salary:** $27,477.0 - $34,216.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Customer Interaction Management (Software), Microsoft PowerPoint - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/16_840d58d04 ## About the Role * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers ## Description We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT IS A TECHNICAL SUPPORT REPRESENTATIVE? Handling inbound customer service calls will be your primary responsibility while you learn the latest contact center technology and customer experience methodology. Our clients are some of the most recognized brands in the world, so you will specialize on their products, technology, and business process. This role requires you to interact with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience. Our Technical Support Representative are responsible for the following tasks: * Listen to and resolve customer issues efficiently * Utilize systems and technology to complete account management tasks * Professionally represent our partners as a brand ambassador * Analyze and troubleshoot products and process when interacting with customers * Appropriately escalate to next level of support when needed * Ensure first call resolution through problem solving and effective call handling In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. 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